15 Great Words to Use in Complaints

Here is a list of excellent words that I frequently use in complaint correspondence. Remember you should remain objective when it comes to describing events but you can say how you felt about them. Don’t exaggerate. Various words carry differing levels of strength so you should use what you believe is proportionate. Use these words carefully. More tips about how to complain effectively here.

Often used with “really”,  “absolutely”, “blatantly” and “utterly”
disgusted/disgusting
appalled/appalling
stunned/stunning
amazed/amazing
astounded/astounding
flabbergasted
dire
foul
rude
ignorant
diabolical
flawed
dreadful
unacceptable
inappropriate

You can use these when describing the service you have received about a faulty item or poor service etc. This will help when you include your rights under the relevant laws, in particular the Sale and Supply of Goods Act 1994 and The Supply of Goods and Services Act 1982. 

You can also get templates for your letters and further information in the book How to Complain: The Essential Consumer Guide to Getting Refunds, redress & Results!

What words do you like to use in your complaint correspondence?

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2 Responses to 15 Great Words to Use in Complaints

  1. Tina says:

    The right words and phrases to use with an angry customer

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