Monthly Archives: October 2013

Warning! Listen to Radio 5 at Your Own Risk!!

So, Watchdog called. They wanted me to talk about the Tesco court case but the date was too late for filming, The One Show called researching whether social media would take over how we complain. I said it wouldn’t, because … Continue reading

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The Monty Python School of Complaining!

It’s the principle of the thing! Don’t complain just for the sake of it. Don’t make up complaints to get freebies, that’s not what I do. (As an aside I obviously do complain about things that don’t get redress that … Continue reading

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How Your Customer Service CAN Win Over The Complaining Cow (Yes, it CAN be done!)

Last month I went to Clarice House for a spa day with my mate The Calmer Cat. We love going there, always a good day not least because we get their excellent half price offers! When we went back in May, … Continue reading

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