Monthly Archives: July 2014

How to Use The Misrepresentation Act 1967

This is a much underused Law. (It doesn’t cover Scotland but Scottish Law is broadly similar). It protects the consumer from being mis-led or mis-sold goods or services. If you enter into a contract and purchase an item or service … Continue reading

Posted in Complaining, Legal Action | Tagged , , , , , , , , , | 201 Comments

The Real Reason Clarke Was Pushed!

Because he never listened to anyone, least of all the customers. Who says? Well, firstly, followers of this blog, know that I do and have frequently said it on many a blog post, including the very first one and Facebook status … Continue reading

Posted in Complaining, Latest News, Uncategorized | Tagged , , , , , , , , , , , | 9 Comments

The Minimalist Guide to Complaining About Your Holiday

Package Travel, Package Holidays and Package Tour Regulations 1992 A package holiday is defined by law as having at least two of these three components, all as part of a ‘package’ that you pay an inclusive price for: transport (such … Continue reading

Posted in Complaining, Laws | Tagged , , , , , | 3 Comments

How to Beat a Post Office Trick

Time for a story. Who shall we pick on this time? Let’s have a go at the Post Office and Royal Mail two different businesses in fact. The Post Office offers the Royal Mail services. The parcel Some time ago … Continue reading

Posted in Complaining, Complaints | Tagged , , , , | 6 Comments

Why You Suck at Gaining Redress (and what to do about it)

So, you get poor service at the restaurant and don’t complain or if you do complain you don’t gain redress. You buy an item that’s faulty but don’t get a refund. Why? 1) Your expectations are too low. You think … Continue reading

Posted in Complaining | Tagged , , , , | 2 Comments