Monthly Archives: February 2015

How to complain about buses

    The Consumer Rights Act 2015 was applied to all travel from 1st October 2016. You are now entitled to services carried out with reasonable skill and care. If they are not then you should be able to gain … Continue reading

Posted in Complaining, Complaints, Complaints gaining redress, General complaints | Tagged , , , , , , | 4 Comments

Everything everyone needs to know about call centres

Common complaints about call centres A few months ago I asked on my Facebook page what people hated about call centres and without doubt the top hates were: speaking to people in different countries where communication was difficult call centre staff go … Continue reading

Posted in Complaints, General complaints | Tagged , , , , | 6 Comments

A Guide to The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014)

The Consumer Protection from Unfair Trading Regulations 2008 (updated Consumer Rights Directive) implemented the European Union-wide Directive 2005/29/EC concerning unfair commercial practices in the internal market. The Regulations replace much consumer protection legislation, including Part III of the Consumer Protection … Continue reading

Posted in Complaints, Laws | Tagged , , , , , , , | 16 Comments