Monthly Archives: April 2015

How to complain about your neighbour’s trees and hedges!

Well, this can be thorny subject in more ways than one! Before things get out of hand here’s a bit of advice.     Overhanging branches You are legally entitled to cut off any branches overhanging your property at the … Continue reading

Posted in Complaining | Tagged , , , | 2 Comments

6 ways the CEO screws up!

When the CEO receives a complaint (and it is so easy to find a CEO’s email address now see it is often the CEO’s fault. Here’s why… 1)  Complaints about call centres  there are so many complaints about waiting … Continue reading

Posted in Companies customer service, General complaints | Tagged , , , | 2 Comments

Sainsbury’s nectar turns sour

Supermarket’s forthcoming trading figures may reflect disillusioned customers From 11th April Sainsbury’s reduce their loyalty points on their Nectar card. This move from Sainsburys may save them money in the short term but in the long term it could hurt … Continue reading

Posted in Complaining, Latest News, Press releases, Topical, Uncategorized | Tagged , , , , , , , | 5 Comments