Monthly Archives: June 2015

The loves and hates of the self service checkout

Back in April, Morrisons announced that it was to reintroduce 1,000 staffed Express Checkouts for quick personal service. So what does the anti social cow think of the self service tills and the move to offer more staffed tills? Is it … Continue reading

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Tesco figures show that listening to customers pays off

Tesco figures show that listening to customers pays off  Tesco has some good news at last to share at its AGM today. The first quarter trading statement shows an improvement in UK like for like sales of 1.3% and an … Continue reading

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15 Great Words to Use in Complaints

Here is a list of excellent words that I frequently use in complaint correspondence. Remember you should remain objective when it comes to describing events but you can say how you felt about them. Don’t exaggerate. Various words carry differing … Continue reading

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How to get answers from Government & other public bodies

What is the Freedom of Information Act? Freedom of Information Requests can be made of any public body: government departments, and other public bodies and committees local councils schools, colleges and universities health trusts, hospitals and doctors’ surgeries publicly owned … Continue reading

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Mis-sold a contract? How to get out of it

I think that the Communications sector is the worst for communication and is thoroughly appalling when it comes to customer service. I’ve taken Virgin to CISAS, the communications ombudsman twice (won both times) for starters. I also wonder if the … Continue reading

Posted in Complaining, Complaints gaining redress, Uncategorized | Tagged , , , , | 14 Comments