Monthly Archives: July 2015

What to do when your flight is delayed

Denied Boarding Regulations The Denied Boarding Regulation applies to passengers departing from an airport within the EU, whatever the airline is, and also applies to passengers departing from an airport outside the EU for an airport within the EU, if … Continue reading

Posted in Complaining, Complaints, Complaints gaining redress | Tagged , , , , , , , , , | 16 Comments

Why use the Financial Ombudsman?

I’ve used the Financial Ombudsman a couple of times and obviously both times he found in my favour! Both times were Halifax too! Here, Patrick Hurley, Director of General Casework describes why and at what point you should contact the … Continue reading

Posted in Complaining, Complaints, Complaints gaining redress | Tagged , , , | 1 Comment

Car buyers alert: how not to get fobbed off

A sector which often appears a law unto itself and from which can be very difficult to gain redress. Garages often try to fob you off with “contact the manufacturer”. Don’t be fobbed off. Many garages are members of Trade … Continue reading

Posted in Complaining | Tagged , , , , , , , , , , | 4 Comments

Complaining effectively is child’s play (usually)

Well! Here’s a complaint story that’s a little different. Those of you who have bought the book know that it is dedicated in part to my son, “The Complaining Calf who appears to be a chip off the old block!” Here’s … Continue reading

Posted in Complaining, Complaints | Tagged , , | 4 Comments

Ombudsmen Omnishambles

Update to this story Ombudsman Omnishambles: New report exposes serious failings in ombudsman approval and oversight New privatised system of Alternative Dispute Resolution threatens consumer complaints chaos – but even its own implementation has now been delayed… A new EU-mandated … Continue reading

Posted in Press releases, Topical, Uncategorized | Tagged , , , , , , | 1 Comment