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The Complaining Cow Moos
- Harrods customers try to bag a bargain – but can they keep it?
- Are you on the right track with your Christmas train travel plans?
- Peter Kay cancelled shows – your rights
- Bright ideas for complaining about Brighthouse (& avoiding them in the first place!)
- Keeping the festive cheer in Christmas shopping
Monthly Archives: January 2016
Writing v ‘phoning complaints As many of you who follow this blog know, I always advocate putting your complaints in writing as one my Top Tips for effective complaining. You have evidence that you contacted the company, you can take … Continue reading
Blue Monday is over and people are thinking about holidays, but with the multitude of ways in ways in which people can book we need to be much more careful of how we book with whom and be aware of … Continue reading
What do you think of Sport’s Direct reputation? Sports Direct shares continue to tumble largely due to The Guardian’s investigation into the treatment of staff by the retailer. It uncovered that the company effectively paid thousands of temporary workers below the … Continue reading
Time I feel for a story of how customer service should be done? Occasionally I write up a story of good customer service. Not often but I do like to give credit where credit is due, such as the Dunelm … Continue reading
Problem with a builder or painter decorator? Need to know what to do to resolve things? Follow these specific tips first when employing a builder or painter and decorators. But if it’s too late here’s what you can do: 1) Try … Continue reading