Monthly Archives: January 2016

Why you should write not ‘phone to complain effectively

Writing v ‘phoning complaints As many of you who follow this blog know, I always advocate putting your complaints in writing as one my Top Tips for effective complaining. You have evidence that you contacted the company, you can take … Continue reading

Posted in Companies customer service, Complaining, Complaints, General complaints, Laws | Tagged , , , , , , , | 9 Comments

Make sure your holiday in the sun doesn’t burn a hole in your pocket

Blue Monday is over and people are thinking about holidays, but with the multitude of ways in ways in which people can book we need to be much more careful of how we book with whom and be aware of … Continue reading

Posted in Press releases, Topical | Tagged , , , , , | 1 Comment

Does Sports Direct treat customers as badly as staff?

What do you think of Sport’s Direct reputation? Sports Direct shares continue to tumble largely due to The Guardian’s investigation into the treatment of staff by the retailer. It uncovered that the company effectively paid thousands of temporary workers below the … Continue reading

Posted in Complaining, Topical, Uncategorized | Tagged , , | 15 Comments

How to provide great customer service (when things go wrong)

Time I feel for a story of how customer service should be done? Occasionally I write up a story of good customer service. Not often but I do like to give credit where credit is due, such as the Dunelm … Continue reading

Posted in Companies customer service, Complaining, Complaints, General complaints | Tagged , , | 2 Comments

6 Top Tips for problems with builders/ painters & decorators

Problem with a builder or painter decorator? Need to know what to do to resolve things? Follow these specific tips first when employing a builder or painter and decorators. But if it’s too late here’s what you can do: 1) Try … Continue reading

Posted in Complaining | Tagged , , , , , | 2 Comments