Monthly Archives: February 2016

Is that gift voucher useless? 7 things you need to know

I was on Radio Gloucestershire the other week regarding a local restaurant suddenly closing and your rights if you have vouchers. I often get asked this so thought a post would be useful.     Your rights and what you should … Continue reading

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Dodgy tumble dryers – your legal rights & what to do

Many people have what some of us might consider as dodgy tumble dryers and have asked what they should do if they think they are affected and how long is reasonable to wait. Please read this post before asking what you … Continue reading

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Links if you came here from hearing me on The Jeremy Vine show!

Hi! If you have found me from my appearance on the Jeremy Vine with Vanessa, I’ll list some links that you may find helpful. Remember you do not need to be fobbed off, it is just a matter of knowing … Continue reading

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Latest Asda figures show weaknesses in sales and customer services

Poor results demonstrate yet again that supermarkets must provide better service or risk losing more business  Asda’s latest quarterly figures are out, showing a 5.8% fall in sales at established stores in the 13 weeks to the 1st January. Morrisons, … Continue reading

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Britain – a nation of complainers

Britain – a nation of complainers But are they effective in their complaints? This week’s figures, compiled by Ombudsman Services [1], show that Britons made 66 million complaints last year, which works out at more than one grumble for every … Continue reading

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