Monthly Archives: May 2016

All you need to know about roaming charges

Updated 14/06/17 What are roaming charges? Roaming charges are put in place when the network detects that you are abroad and extra rates on top of what you normally pay. Charges for making calls, receiving a voicemail, picking it up, sending … Continue reading

Posted in Complaining, Laws | Tagged , , , , | 4 Comments

Stronger consumer rights against rail companies delayed again

Alex Neill, Director of Campaigns and Communications at Which? writes a guest post on train delays.     At a time when people up and down the country are up in arms about poor rail services and sub-standard compensation arrangements … Continue reading

Posted in Complaining, Complaints, General complaints, Latest News, Topical | Tagged , , , , | 1 Comment

Sainsbury’s profits wounded in supermarket price war

Customer service takes a backseat as retailers focus on price-cutting Sainsbury’s Preliminary Results for the 52 weeks to 12 March 2016 show underlying profit and earnings per share are down this year versus last year. Underlying Group sales were down … Continue reading

Posted in Latest News, Press releases, Topical | Tagged , , , , , | 2 Comments

All you need to know about booking/complaining about holidays/flights

Links for most problems with holidays and flights to give you your rights and how to complain effectively. Make sure your holiday in the sun doesn’t burn a hole in your pocket advice on how to book a holiday and your … Continue reading

Posted in Complaining, Complaints gaining redress, General complaints, Laws | Tagged , , , , , , , | 3 Comments