Monthly Archives: June 2016

Ombudsman Omnishambles: New report exposes serious failings in ombudsman approval and oversight

A new report, released today by consumer campaigners Marcus Williamson and Helen Dewdney, exposes serious failings in the processes by which new ombudsmen are approved and overseen. Since 1 October 2015 a new privatised system of ombudsmen is available for … Continue reading

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What did the EU do for consumer law?

I have been asked a lot what EU law affects consumer law and what would happen to consumer law should we leave the EU on Thursday. Well, in answer to the second question no-one really knows, just like no-one really … Continue reading

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All you need to know when your phone/energy bill is wrong

It has been in the news a lot recently about Vodafone and their billing mistakes. It moved to a new billing platform and since then there have been masses of reports of serious blunders, such as direct debits incorrectly set up, people being put … Continue reading

Posted in Complaining, Complaints, General complaints, Laws | Tagged , , , , | 3 Comments

Retailer in administration – your rights

  With the news last week of BHS going into administration following close behind Austin Reed, I thought it would be useful to provide details on your rights.   Gift vouchers If the voucher is for any amount over £100 and … Continue reading

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