Monthly Archives: September 2016

International Day of Older Persons: Treat older customers properly & fairly, says consumer campaigner The Complaining Cow

The 1st October 2016 is the International Day of Older Persons. Older persons can be vulnerable to a number of things including elder abuse, ageism, and exploitation. We hear often of the stories of carers abusing older people and employers … Continue reading

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Everything you need to know about Payday loans

In the first six month of 2016, complaints to the Financial Ombudsman about payday loans more than tripled to 4,186 compared to the previous six months. The Financial Ombudsman has said this is because borrowers have become more aware of … Continue reading

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The Complaining Cow interviews Tesco bosses Dave Lewis & Matt Davies

Frequent readers of this blog and followers on social media will know that I have quite a history with Tesco, in complaining, taking them to court, meeting Dave Lewis etc etc! Anyway when I met him in September 2014 he bought 100 of my books, made me … Continue reading

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How not to pay a charge made after transaction (and why!)

Outside of UK but inside EU When I was on Rip Off Britain Live last year I took on a few cases. One of them was for someone whose mother had been charged a £30 booking fee after the booking … Continue reading

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Fake Farms – A bad country smell that won’t go away…

You might remember a story about Tesco “fake farms” from March? Tesco launched a series of new “farm” ranges. It was widely reported that people felt duped into thinking that a) they were real farms where the products were coming from … Continue reading

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