Monthly Archives: October 2016

Vodafone fined £4.6m for breaches of consumer protection laws

The most complained about telecoms provider Vodafone has been fined £4.6m by Ofcom for “serious and sustained breaches of consumer protection rules”. Ofcom undertook two investigations lasting 18 months. The first was started on June 15th 2015. Following its investigation, … Continue reading

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The Ombudsman Omnishambles continues… Even on Conflict Resolution Day…

Today (20th October)  is Conflict Resolution Day. Created in 2005 by the Association for Conflict Resolution1. It is now an annual celebration aimed at increasing awareness of the various peaceful, non-violent methods of dispute resolution (ADR) available to traders and … Continue reading

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How not to get fobbed off by a garage (and what to do if you have been!)

Don’t get fobbed off by the garage 1) Agree a price for the work with the garage ideally in writing so it can be used later if there is a problem. This should be a quote not an estimate 2) … Continue reading

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BA flies in the face of consumer law and decency

Customers who bought tickets for the economy cabin on short-haul and domestic flights from Heathrow and Gatwick flying from January 11, 2017, and from London City and London Stansted by summer 2017 are being stung and will find that food … Continue reading

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Full steam ahead to a better consumer deal for Rail passengers

It’s good news for rail passengers today, as their rights are boosted by the Consumer Rights Act, giving a much better deal on compensation for delays, cancellations and overcrowding. When the Consumer Rights Act 2015 was implemented on 1st October … Continue reading

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