Monthly Archives: November 2016

Don’t let faulty electrical products give you a customer service shock

Don’t let faulty electrical products give you a customer service shock After Black Friday (week?!) and Cyber Monday and with many electrical bargains snapped up what do you do when an item is faulty? Do you take it back? Do … Continue reading

Posted in Latest News, Press releases, Topical | Tagged , , , | 1 Comment

How to spot and avoid a fake electrical purchase

Recently an investigation from Electrical Safety First revealed that one in six consumers had bought a fake electrical product as a Christmas gift in the past. The Charity found that the majority of people couldn’t tell a genuine from a … Continue reading

Posted in General complaints, Latest News | Tagged , , , | Leave a comment

Making Light Work of Black Friday

Making Light Work of Black Friday A recent Which? investigation into Black Friday revealed that 49% of products on offer were actually cheaper in the months before or after Black Friday. Here are ten top tips for making the most … Continue reading

Posted in Latest News, Press releases, Topical | Tagged , , | Leave a comment

How to keep the “Happy” in Christmas shopping

How to keep the “Happy” in Christmas shopping As the bargains start earlier and earlier so does the Christmas shopping! But what happens if you or the recipient change your mind, something is faulty or either of these things happen … Continue reading

Posted in Latest News, Press releases, Topical | Tagged | Leave a comment

Exploding Samsung Galaxy Note 7 – What are your rights in the UK?

On the 2nd September Samsung recalled all of its Galaxy Note 7s after an internal investigation uncovered a serious battery flaw that was causing some users’ handsets to spontaneously catch fire. However, it soon became apparent that the issue was … Continue reading

Posted in Latest News, Press releases, Topical | Tagged , | Leave a comment