Problem with a builder or painter decorator? Need to know what to do to resolve things? Follow these specific tips first when employing a builder or painter and decorators. But if it’s too late here’s what you can do:
1) Try to resolve the matter in person or over the ‘phone before formally writing if you have a complaint.
2) Give the trader an opportunity to remedy the work. If they refuse to do this or they fail to do it satisfactorily then you can take the matter further.
3) Ensure that you state that you retain your legal rights under the Consumer Rights Act 2015 so that you are still able to claim if necessary afterwards when you write to complain.
4) Should the trader not respond or not remedy the work, proceed with getting an independent report and 3 quotes. Get the work done and write to the trader requesting this amount attaching the paperwork. You could attach a quote before the work is done to give the trader one last chance if you wish.
5) If the trader is a member of a trade association you can contact it and see if you are able to use a resolution scheme.
The Consumer Code for Homebuilders is an industry-led code of conduct for builders, which was developed to make the home buying process fairer and more transparent for purchasers and is adopted by the main warranty providers. The Code consists of requirements and principles that home builders must meet in their marketing and selling of homes and their after-sales customer service. As part of this code warranty providers must provide a complaint procedure. There is a dispute resolution scheme to deal with complaints within two years of buying a home, if builders don’t comply with the code. The scheme can award up to £15,000.
You can find numerous template letters for complaining to traders in the book.