Tag Archives: ADR

Rail Ombudsman is finally coming down the tracks – consultation closing soon

Press release Background Rail passengers will soon get their long-awaited Rail Ombudsman, an alternative dispute resolution (ADR) scheme for disgruntled railway users across the country. An Ombudsman provides an independent escalation process, beyond the railway company, to make decisions on … Continue reading

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The Ombudsman Omnishambles continues… Even on Conflict Resolution Day…

Today (20th October)  is Conflict Resolution Day. Created in 2005 by the Association for Conflict Resolution1. It is now an annual celebration aimed at increasing awareness of the various peaceful, non-violent methods of dispute resolution (ADR) available to traders and … Continue reading

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Ombudsman Omnishambles: New report exposes serious failings in ombudsman approval and oversight

A new report, released today by consumer campaigners Marcus Williamson and Helen Dewdney, exposes serious failings in the processes by which new ombudsmen are approved and overseen. Since 1 October 2015 a new privatised system of ombudsmen is available for … Continue reading

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Consumer champion says “Know your EU rights”

Consumer champion says “Know your EU rights” As a nation the British aren’t very good at complaining. Fewer than 45% of us know and use our legal rights.[1] Although there is an increase in using social media to complain and … Continue reading

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Alternative Dispute Resolution: What it all means

Alternative Dispute Resolution From the 9th July 2015 The EU ADR Directive was supposed to come into force. It was delayed until the 1st October. This compels the government to ensure that ADR schemes are in place. ADR is a … Continue reading

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