Tag Archives: CAA

Ryanair flies into oblivion

In the latest apparent “Let’s treat customers as badly as possible” Ryanair business plan, it has decided to cancel 40-50 flights a day from its schedule of over 2,500 flights for  six weeks to the end of October. This is caused … Continue reading

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Plane greedy – Are airlines holding families to ransom?

Many airlines introduced paying for seat reservations on flights some years ago. Airlines say this is because some customers want to ensure that they are near the loo, by a window, or in the middle if they get travel sick … Continue reading

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Quick guide to lost luggage – your rights

If your luggage is lost or damaged you should be able to claim from the airline. Different airlines have different rules, but as a general rule of thumb, the CAA says airlines often don’t automatically consider themselves liable for consequential … Continue reading

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Ombudsman Omnishambles: New report exposes serious failings in ombudsman approval and oversight

A new report, released today by consumer campaigners Marcus Williamson and Helen Dewdney, exposes serious failings in the processes by which new ombudsmen are approved and overseen. Since 1 October 2015 a new privatised system of ombudsmen is available for … Continue reading

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What to do when your flight is delayed

Denied Boarding Regulations The Denied Boarding Regulation applies to passengers departing from an airport within the EU, whatever the airline is, and also applies to passengers departing from an airport outside the EU for an airport within the EU, if … Continue reading

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