Tag Archives: Complaining

Tesco insect in raspberries!

Time for a Tesco complaint story. Well would be a shame not to wouldn’t it? For those new here see History with Tesco! So, there I was down at my Mum’s and she bought some raspberries and cream. She did … Continue reading

Posted in Companies customer service, Complaining, Complaints gaining redress, Uncategorized | Tagged , , , | 1 Comment

How not to pay a charge made after transaction (and why!)

Outside of UK but inside EU When I was on Rip Off Britain Live last year I took on a few cases. One of them was for someone whose mother had been charged a £30 booking fee after the booking … Continue reading

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Ofgem Standards of Conduct and Quality Standards

Ofgem Standards of Conduct In August 2013 Ofgem put new Standards of Conduct into place. They require suppliers and any organisations that represent them, such as brokers or third party intermediaries, to ensure that each domestic customer is treated fairly. … Continue reading

Posted in Complaining, Laws | Tagged , , , , , , , | 1 Comment

How to take charge of your home removal

Moving house is considered to be a very stressful experience. Following on from the story of the last week of the couple who hired a man with a van and lost all their possessions here’s how you can prevent that … Continue reading

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Complaining effectively is child’s play (usually)

Well! Here’s a complaint story that’s a little different. Those of you who have bought the book know that it is dedicated in part to my son, “The Complaining Calf who appears to be a chip off the old block!” Here’s … Continue reading

Posted in Complaining, Complaints | Tagged , , | 4 Comments