Tag Archives: Consumer Protection from Unfair Trading Regulations 2008

How to challenge terms & conditions (even those you’ve agreed)

The One Show today covers Terms and Conditions. Who reads them? Would you follow them if told? There are pages and pages of small print. How many of us tick the box that says “Agree to terms and conditions”, only … Continue reading

Posted in Complaining, Complaints gaining redress, Latest News | Tagged , , , , , , | 2 Comments

How not to pay a charge made after transaction (and why!)

Outside of UK but inside EU When I was on Rip Off Britain Live last year I took on a few cases. One of them was for someone whose mother had been charged a £30 booking fee after the booking … Continue reading

Posted in Uncategorized | Tagged , , , , , , , | 2 Comments

Do Morethan just comparison websites for insurance quotes!

How do you take out your contents and building insurance? I hope you don’t just renew every year and that you look at comparison sites for switching insurance, energy etc. I do this but do do a little more. I also check … Continue reading

Posted in Complaining, Complaints, Uncategorized | Tagged , , , , , | 1 Comment

Mis-sold a contract? How to get out of it

I think that the Communications sector is the worst for communication and is thoroughly appalling when it comes to customer service. I’ve taken Virgin to CISAS, the communications ombudsman twice (won both times) for starters. I also wonder if the … Continue reading

Posted in Complaining, Complaints gaining redress, Uncategorized | Tagged , , , , | 14 Comments

How to end 3 problems with your mobile ‘phone (& get your money back)

  I get so many requests for advice about mobile ‘phone contracts and communication companies generally. I do seriously believe that the communication companies are the worst for communication. So because of this, I thought it would be helpful to write … Continue reading

Posted in Complaining, Complaints, General complaints | Tagged , , , , , , , , , , , , , , | 10 Comments