Tag Archives: Consumer Rights Act 2015

Useful Complaining Information!

Hi If you have come here from seeing me on the telly box or heard me on the radio today here are some links you might like to help you complain effectively. Top 20 Tips on complaining effectively All you … Continue reading

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Rail delay compensation – Light at the end of the tunnel?

The Southern Railways debacle has caused misery to its many passengers. But whilst passengers are entitled to refunds for tickets purchased and not used, or for services delayed due to a rail company’s fault, are they missing out on compensation … Continue reading

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Don’t let faulty electrical products give you a customer service shock

Don’t let faulty electrical products give you a customer service shock After Black Friday (week?!) and Cyber Monday and with many electrical bargains snapped up what do you do when an item is faulty? Do you take it back? Do … Continue reading

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Exploding Samsung Galaxy Note 7 – What are your rights in the UK?

On the 2nd September Samsung recalled all of its Galaxy Note 7s after an internal investigation uncovered a serious battery flaw that was causing some users’ handsets to spontaneously catch fire. However, it soon became apparent that the issue was … Continue reading

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UK’s first class action on behalf of mobility scooter users

Guest post by Chris Haan   Chris Haan is a solicitor at the firm Leigh Day specialising in group actions related to defective products and services and breaches of consumer and competition law. Last month I was speaking at a … Continue reading

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