Tag Archives: Department for Business

Rail Ombudsman is finally coming down the tracks – consultation closing soon

Press release Background Rail passengers will soon get their long-awaited Rail Ombudsman, an alternative dispute resolution (ADR) scheme for disgruntled railway users across the country. An Ombudsman provides an independent escalation process, beyond the railway company, to make decisions on … Continue reading

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Government hushes up critical consumer and trading standards reports

The Department for Business, Innovation and Skills (BIS) has recently released two reports: “Consumer Empowerment Survey Report” and “The Impact of Local Authority Trading Standards in Challenging Times“. Neither report was given any press announcement or further comment from BIS … Continue reading

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