Tag Archives: Energy

Rail Ombudsman is finally coming down the tracks – consultation closing soon

Press release Background Rail passengers will soon get their long-awaited Rail Ombudsman, an alternative dispute resolution (ADR) scheme for disgruntled railway users across the country. An Ombudsman provides an independent escalation process, beyond the railway company, to make decisions on … Continue reading

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Useful Complaining Information!

Hi If you have come here from seeing me on the telly box or heard me on the radio recently here are some links you might like to help you complain effectively. Top 20 Tips on complaining effectively All you need … Continue reading

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All you need to know to make a complaint about energy

So much to complain about in the energy sectors?! Listed below are links to various helpful posts about any issue you may be having with your supplier, your rights, how to get it sorted and gain redress. All you need … Continue reading

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Ofgem Standards of Conduct and Quality Standards

Ofgem Standards of Conduct In August 2013 Ofgem put new Standards of Conduct into place. They require suppliers and any organisations that represent them, such as brokers or third party intermediaries, to ensure that each domestic customer is treated fairly. … Continue reading

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Your energy and your rights – what you should know

There have been many reports over the last few years regarding poor practice in the energy market, such as mis-sellling, putting people on the wrong tariffs and over charging. Companies are bound by the same laws as suppliers of other … Continue reading

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