Tag Archives: ICO

Preventing and complaining about nuisance calls and Ofcom’s record fine

Record fine for firm behind nearly 100 million nuisance calls A company behind 99.5million nuisance calls has been fined a record £400,000 by the Information Commissioner’s Office (ICO). Keurboom Communications Ltd, a company behind 99.5 million nuisance calls has been … Continue reading

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Why you should write not ‘phone to complain effectively

Writing v ‘phoning complaints As many of you who follow this blog know, I always advocate putting your complaints in writing as one my Top Tips for effective complaining. You have evidence that you contacted the company, you can take … Continue reading

Posted in Companies customer service, Complaining, Complaints, General complaints, Laws | Tagged , , , , , , , | 9 Comments

How to get answers from Government & other public bodies

What is the Freedom of Information Act? Freedom of Information Requests can be made of any public body: government departments, and other public bodies and committees local councils schools, colleges and universities health trusts, hospitals and doctors’ surgeries publicly owned … Continue reading

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