Tag Archives: Ofcom

Ofcom call for better broadband speed honesty

  Most of us are broadband users and most of us have complained about broadband speed  have we not? Today (6th October 2017) Ofcom proposed to strengthen the current codes to improve speed estimates provided at the point of sale, after … Continue reading

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Preventing and complaining about nuisance calls and Ofcom’s record fine

Record fine for firm behind nearly 100 million nuisance calls A company behind 99.5million nuisance calls has been fined a record £400,000 by the Information Commissioner’s Office (ICO). Keurboom Communications Ltd, a company behind 99.5 million nuisance calls has been … Continue reading

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It’s payback time for broken broadband

As followers of this blog and my social media know, I always bang on about telecoms being the sector for the worst customer service. One has to really know their rights and know how to complain effectively to get companies … Continue reading

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Plusnet gets a “minus” – and a big fine – for incorrect billing

Plusnet has become the latest telecom provider to be fined by the regulator Ofcom. The broadband and phone provider, owned by BT, has been fined £880,000 for billing former customers. It is the third provider in less than 6 months … Continue reading

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EEnormous bills, Ofcom fine and how to complain about incorrect bills

Today, Ofcom, the telecommunications regulator, fined EE around £2,700,000 for overcharging its customers The Ofcom investigation concluded that EE made fundamental billing mistakes. It cannot investigate individual complaints. However, you can inform them of problems and if a significant number … Continue reading

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