Tag Archives: ombudsman

Rail Ombudsman is finally coming down the tracks – consultation closing soon

Press release Background Rail passengers will soon get their long-awaited Rail Ombudsman, an alternative dispute resolution (ADR) scheme for disgruntled railway users across the country. An Ombudsman provides an independent escalation process, beyond the railway company, to make decisions on … Continue reading

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Warning about insurance procedures

Don’t be afraid to challenge insurance company procedures! If you feel someone has made a mistake they probably have. Xmas 2013 we sort of forgot a candle was burning! Luckily before it burnt the house down it only burnt through the table … Continue reading

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