Tag Archives: Rail

Rail Ombudsman is finally coming down the tracks – consultation closing soon

Press release Background Rail passengers will soon get their long-awaited Rail Ombudsman, an alternative dispute resolution (ADR) scheme for disgruntled railway users across the country. An Ombudsman provides an independent escalation process, beyond the railway company, to make decisions on … Continue reading

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Full steam ahead to a better consumer deal for Rail passengers

It’s good news for rail passengers today, as their rights are boosted by the Consumer Rights Act, giving a much better deal on compensation for delays, cancellations and overcrowding. When the Consumer Rights Act 2015 was implemented on 1st October … Continue reading

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