Tag Archives: redress

Rail delay compensation – Light at the end of the tunnel?

The Southern Railways debacle has caused misery to its many passengers. But whilst passengers are entitled to refunds for tickets purchased and not used, or for services delayed due to a rail company’s fault, are they missing out on compensation … Continue reading

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EEnormous bills, Ofcom fine and how to complain about incorrect bills

Today, Ofcom, the telecommunications regulator, fined EE around £2,700,000 for overcharging its customers The Ofcom investigation concluded that EE made fundamental billing mistakes. It cannot investigate individual complaints. However, you can inform them of problems and if a significant number … Continue reading

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15 Great Words to Use in Complaints

Here is a list of excellent words that I frequently use in complaint correspondence. Remember you should remain objective when it comes to describing events but you can say how you felt about them. Don’t exaggerate. Various words carry differing … Continue reading

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How to complain about an item over a year old

Note – This is an old post. For purchases made before October 1st 2015 please see Consumer Rights Act 2015. The Sale of Goods Act 1979/Sale and Supply of Goods Act 1994 Generally speaking if the item is less than … Continue reading

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Fewer than 45% of People in the UK Use their Consumer Rights

Well that was interesting. Thank you to everyone who responded to the survey How, When and Why Do You Complain? Key findings How many people complain? According to this survey undertaken July 2014 70% of us complain when we receive poor … Continue reading

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