Homebase customers – what you need to know

Homebase announced on 14 August 2018 that it will close 42 stores across the UK. They will be shut over the next 16 months in addition to the 17 which already closed their doors earlier in the year. As well as the job losses at stores, around 300 people have been made redundant at the company’s head office in Milton Keynes.

old fashioned Summer house decorated chair with cushion

Homebase gift vouchers

If you have gift vouchers for Homebase it would be wise to get them spent now. Why? Well it is likely that these 42 stores will close soon and others may well follow. You may well have to travel further to get them spent. Also, if the chain continues to have problems and closes altogether you will not be able to spend your gift vouchers at all.

Homebase returns

The same applies to having to deal with any returns. It may also be more difficult if the chain is in trouble to assert your legal rights, as it possible that stores will try and encourage you to take repairs and replacements rather than a refund. Remember that the Consumer Rights Act 2015 entitles you to a full refund up to 30 days from purchase for items not fit for purpose or not of satisfactory quality. The act applies to the company as a whole and not to a particular store.

The restructuring company Hilco, which bought the chain for £1 in May 2018 has confirmed that it is planning a Company Voluntary Arrangement. This is a formal deal between an insolvent business and its creditors by which the company seeks to keep going, often through drastic cost savings, such as closing stores.

The BBC article Homebase plans to close 42 stores and cut 1,500 jobs explains more about the background and what is happening with the chain.  Here’s a full list of the Homebase stores that will close following this most recent announcement.

 

What to do with the ghost of Christmas Present?

Have you received an unwanted present? What do you do now?

See Christmas presents, returns – your rights.  If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it?

Four money bloggers take a look at what you could do:

Helen Dewdney

 

Helen Dewdney The Complaining Cow and author of How to Complain: The Essential Consumer Guide (that’s me that is!)

 

photo of Faith Archer

 

 

Faith Archer of Much More with Less

 

photo of Emily

 

Emily Rowley of A Thrifty Fox

 

 

photo of Hollie

 

Hollie Gregersen of Thrifty Mum

 

 

1) Regift – we bloggers say first, of course! But make a note of who gave it to you, so you don’t give it back! (Although my mother once gave a little book of friendship to someone. She even handwrote a message on the first page. the woman gave the book back to her with the page torn out! I kid you not!) Keep them with the bargains that you buy throughout the year as gifts for various people and events!

2) Recycle – (e.g. clothes bank) they also suggest.

3) Donate to charity – I like to donate unwanted items and there’s more than the obvious charity shop. Towels, duvets and bed linen can be donated to a homeless charity or pet rescue (many places won’t take duvets but pet rescues will take for making into dog beds!) Look at Freecycle too. There are 5,314 groups with 9,140,031 members around the world, and local to you. Run by volunteers it enables people to donate to local people who will give your item a loving home and keep things out of landfill as people find different uses for similar items!

4) Fundraisers – Donate for a tombola or raffle, such as your child’s school. All PTAs welcome good raffle prizes! If there are lots of small gifts suitable for children, consider keeping them for next year and making up a box for next year’s shoebox appeal.

5) Foodbanks – If not Christmassy and has a good “eat by” date on it, give to your local foodbank. Many are grateful for toiletries too. And don’t forget to donate to the foodbank throughout the year. Ideas of how to help at very low cost here.

6) Upcycle – Faith suggests using hampers as very useful storage boxes or bins, as examples.

7) Sell – Faith also recommends selling on auction sites or car boot as the item is, or upcycled to make more money! And to sell free of charges, try a garage sale, Facebook Marketplace/local groups or Gumtree. Zeek (that’s an affiliate link so if you use it and register at no cost then you and I should both get a payment!) is a marketplace website/app where gift cards can be bought and sold.  Sellers can set their own price and the bigger the discount, the faster the voucher sells. See Looking a Gift Card in the mouth? for more information about gift cards and what to look out for.

8) Rent – Faith adds that renting is growing in popularity. Some people are now hiring out a range of things, such as baby items, power tools and clothes. Look into doing it yourself or join in with existing budding entrepreneurs!

9) Council – Emma advises checking with your local council social services department, as many will redistribute toys to a toy library or homeware to a family in need.

10) Swap or swish – These are great, enthuses Hollie! This is where you can take good condition clothes and jewellery and swap. Organise an event yourself or search online to find a local one. Multi Coloured Swap Shop is back for adults!

Another idea: Perhaps this year is the year that you have a chat with people about reducing the present buying next time?!