Tag Archives: social media

When the social media team turns anti-social…

Social media? What’s it about? It’s all about people. It’s about people connecting with other people in their personal lives and about people connecting with people in their work lives, at companies and other organisations. What can customers expect from … Continue reading

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The Complaining Cow and Rip Off Britain

I was on Rip Off Britain. Luckily not live but unluckily not with the hair and make up lady working miracles like she did when I was on BBC Breakfast! 🙁 (If it is now after the programme and you’ve found … Continue reading

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Is Social Media An Effective Method for Complaining?

I often get asked if social media has changed things in the way we complain. Not as much as people think I would say. Twitter – Has it changed the way we complain? Last year the One Show contacted me … Continue reading

Posted in Complaining, Complaints, Topical | Tagged , , , , , , , , , , | 5 Comments