Telecoms and Energy – the worst sectors. Dreadful. I get asked a lot about how best to complain in these sectors. I have therefore provided the links you might need here:
If you have taken out a line rental, broadband or mobile contract since 23 January 2014 under new Ofcom rules you can cancel their contract penalty-free if a provider ups its monthly prices mid-term and didn’t warn you about the rise when you signed up.
First and most importantly Why you should write not ‘phone to complain effectively Telecom providers seem to make it difficult for you to email but read this post as to why it is important to write not ring.
All you need to know when your phone/energy bill is wrong this was about the Vodafone fiasco with their billing system and provides advice about how to complain when your bill is wrong and provides other useful links.
How to end 3 problems with your mobile ‘phone (& get your money back)– Faulty phone, network coverage, mis sold contract
All you need to know about roaming charges – tips for before you go abroad and how to complain about charges
Plusnet gets a “minus” – and a big fine – for incorrect billing billing ex customers
It’s payback time for broken broadband – Ofcom proposals for guaranteed payback on service breaches
Mobile phone companies called out for overcharging loyal customers and how to call them out on it and get redress
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! Signed copies – please let me know what personalised message you would like written in the book or it will just have the signature.
Use ceoemail.com to find the email address of the company CEO and write to him or her particularly if the company doesn’t provide an email address for you to write to customer services!
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