Argos caught out again – this time for race discrimination in toy pricing…

Press release

Argos is in the spotlight again, this time for apparent race discrimination in the toy department… After recently finding itself embroiled in the furore of eagle-eyed shoppers noticing that its “3 for 2” offers were not as they seemed [1] the Argos pricing debacle continues. The latest error shows the company discriminating between two similar dolls, both named Luvabella.

Blogger Lottyearns noticed that whilst the white, Caucasian Luvabella doll was available as a “3 for 2” offer, the “African American’ Luvabella is not….

Consumer expert Helen Dewdney  The Complaining Cow and author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! is disgusted by Argos’ apparent discrimination. “In 2017, surely we expect companies to be more mindful of equality and ensuring that they are not discriminating against any one group. It beggars belief that Argos think it is acceptable practice.”

An Argos spokesperson added to the confusion by claiming that the doll in question was not part of the offer: “The other Luvabella doll is available online only, and our online only toys were not part of the ‘3 for 2’ promotion”, said their statement.

Argos has been plagued by criticism recently. Earlier last month it piloted removing its iconic catalogue from various stores. It claimed to be testing demand as more and more people shop online. However, it misjudged customers, who were astonished at the store’s decision and ignited a social media outcry. This was especially due to its lack of understanding about the widespread use of perusing the catalogue by adults and children alike for circling their Christmas wishes!

Only last week Argos again faced a mass of condemnation for its “3 for 2” special offers, where many toys worked out more expensive than the day before the offer started, and a lack of stock in many stores.

Dewdney says that she is seeing an increasing number of people lambasting the retailer over recent months and taking their custom elsewhere and looks forward to inspecting their trading figures for the run up to Christmas. “I wouldn’t be surprised if they are down on the previous year, reflecting what seems to be consumers’ growing disdain for Argos.”

The offer ended on the 3rd October 2017 

 

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