Author Archives: The Complaining Cow

Everything a student needs to know about complaints to colleges and universities

A guest post by Ian Valentine Currently, there are 115 ‘alternative education provider’ institutions for Higher Education in England and Wales, in addition to publicly funded colleges and universities. Unlike traditional universities, these institutions are not publicly funded., and between … Continue reading

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When the social media team turns anti-social…

Social media? What’s it about? It’s all about people. It’s about people connecting with other people in their personal lives and about people connecting with people in their work lives, at companies and other organisations. What can customers expect from … Continue reading

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It’s payback time for broken broadband

As followers of this blog and my social media know, I always bang on about telecoms being the sector for the worst customer service. One has to really know their rights and know how to complain effectively to get companies … Continue reading

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Plusnet gets a “minus” – and a big fine – for incorrect billing

Plusnet has become the latest telecom provider to be fined by the regulator Ofcom. The broadband and phone provider, owned by BT, has been fined £880,000 for billing former customers. It is the third provider in less than 6 months … Continue reading

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Celebrate World Consumer Rights Day by shopping smarter online

Press release from The Complaining Cow The 15th March 2017 is World Consumer Rights Day[1], organised and promoted by Consumers International[2]. This year’s theme is ‘Building a Digital World Consumers can Trust.” In a world where consumers are purchasing more … Continue reading

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