Category Archives: Companies customer service

Plusnet gets a “minus” – and a big fine – for incorrect billing

Plusnet has become the latest telecom provider to be fined by the regulator Ofcom. The broadband and phone provider, owned by BT, has been fined £880,000 for billing former customers. It is the third provider in less than 6 months … Continue reading

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Will your Gift Cards keep on giving?

Or will they expire before you can use them?! If you‘ve come here after watching the report on The One Show about gift cards, here are some of those tips and more with the links you might need. Plus other … Continue reading

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Why you should write not ‘phone to complain effectively

Writing v ‘phoning complaints As many of you who follow this blog know, I always advocate putting your complaints in writing as one my Top Tips for effective complaining. You have evidence that you contacted the company, you can take … Continue reading

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How to provide great customer service (when things go wrong)

Time I feel for a story of how customer service should be done? Occasionally I write up a story of good customer service. Not often but I do like to give credit where credit is due, such as the Dunelm … Continue reading

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6 facts you should know about direct debits

1) Your bank or building society monitors and protects the efficiency and security of your direct debit. Those using the system go through a careful vetting process before they’re authorised, and are closely monitored by the banking industry. The efficiency … Continue reading

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