Category Archives: Companies customer service

Plane greedy – Are airlines holding families to ransom?

Many airlines introduced paying for seat reservations on flights some years ago. Airlines say this is because some customers want to ensure that they are near the loo, by a window, or in the middle if they get travel sick … Continue reading

Posted in Companies customer service, General complaints, Latest News, Laws, Topical | Tagged , , , , | Leave a comment

Tesco insect in raspberries!

Time for a Tesco complaint story. Well would be a shame not to wouldn’t it? For those new here see History with Tesco! So, there I was down at my Mum’s and she bought some raspberries and cream. She did … Continue reading

Posted in Companies customer service, Complaining, Complaints gaining redress, Uncategorized | Tagged , , , | 1 Comment

Plusnet gets a “minus” – and a big fine – for incorrect billing

Plusnet has become the latest telecom provider to be fined by the regulator Ofcom. The broadband and phone provider, owned by BT, has been fined £880,000 for billing former customers. It is the third provider in less than 6 months … Continue reading

Posted in Companies customer service, Latest News | Tagged , , | 2 Comments

Will your Gift Cards keep on giving?

Or will they expire before you can use them?! If you‘ve come here after watching the report on The One Show about gift cards, here are some of those tips and more with the links you might need. Plus other … Continue reading

Posted in Companies customer service, Latest News, Topical | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

Why you should write not ‘phone to complain effectively

Writing v ‘phoning complaints As many of you who follow this blog know, I always advocate putting your complaints in writing as one my Top Tips for effective complaining. You have evidence that you contacted the company, you can take … Continue reading

Posted in Companies customer service, Complaining, Complaints, General complaints, Laws | Tagged , , , , , , , | 9 Comments