Category Archives: Complaining

Taking Control: understanding bailiff rights

I sometimes get asked about your rights where bailiffs are concerned. This is quite a specialist area and so I asked Alison Blackwood of StepChange to provide some guidance. Here at StepChange Debt Charity we are still hearing from our … Continue reading

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Your rights and how to complain about ferries and cruises

Ferries/cruises The Consumer Rights Act 2015 was applied to ferries from 1st October 2016. You are now entitled to services carried out with reasonable skill and care. If they are not then you should be able to gain redress. If … Continue reading

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Tesco insect in raspberries!

Time for a Tesco complaint story. Well would be a shame not to wouldn’t it? For those new here see History with Tesco! So, there I was down at my Mum’s and she bought some raspberries and cream. She did … Continue reading

Posted in Companies customer service, Complaining, Complaints gaining redress, Uncategorized | Tagged , , , | 1 Comment

Airline claim compensation letter template

It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Then there are the companies which say they can do the work for you but take … Continue reading

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