Category Archives: Complaining

Airline claim compensation letter template

It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Then there are the companies which say they can do the work for you but take … Continue reading

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BA powercut debacle: Airline keeps passengers in the dark about their rights

Press release updated 30/05/17 Situation The British Airways IT debacle, has caused more than a third of British Airways flights from Heathrow to be cancelled due to the airline being hit by a computer system power failure on Saturday. Many … Continue reading

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Preventing and complaining about nuisance calls and Ofcom’s record fine

Record fine for firm behind nearly 100 million nuisance calls A company behind 99.5million nuisance calls has been fined a record £400,000 by the Information Commissioner’s Office (ICO). Keurboom Communications Ltd, a company behind 99.5 million nuisance calls has been … Continue reading

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What to do when ripped off by a hotel

Hi If you came here from my appearance on Rip Off Britain talking about how to complain to hotels. Here’s some advice and useful links Complain at the time. This is important because there is an onus on the consumer to be … Continue reading

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