Category Archives: Complaints gaining redress

Your rights and how to complain about ferries and cruises

Ferries/cruises The Consumer Rights Act 2015 was applied to ferries from 1st October 2016. You are now entitled to services carried out with reasonable skill and care. If they are not then you should be able to gain redress. If … Continue reading

Posted in Complaining, Complaints, Complaints gaining redress, General complaints | Tagged , , | Leave a comment

Tesco insect in raspberries!

Time for a Tesco complaint story. Well would be a shame not to wouldn’t it? For those new here see History with Tesco! So, there I was down at my Mum’s and she bought some raspberries and cream. She did … Continue reading

Posted in Companies customer service, Complaining, Complaints gaining redress, Uncategorized | Tagged , , , | 1 Comment

Quick guide to lost luggage – your rights

If your luggage is lost or damaged you should be able to claim from the airline. Different airlines have different rules, but as a general rule of thumb, the CAA says airlines often don’t automatically consider themselves liable for consequential … Continue reading

Posted in Complaints gaining redress, General complaints, Uncategorized | Tagged , , , , | 1 Comment

How to complain about a non/late delivery

Goods must be delivered within the time frame agreed with the seller. If one hasn’t been agreed (you have agreed a time frame if the listing supplies a time frame) the trader must deliver ‘without undue delay’ and at the … Continue reading

Posted in Complaining, Complaints gaining redress, Laws | Tagged , , , , | 1 Comment

All you need to know about booking/complaining about holidays/flights

Links for most problems with holidays and flights to give you your rights and how to complain effectively. Make sure your holiday in the sun doesn’t burn a hole in your pocket advice on how to book a holiday and your … Continue reading

Posted in Complaining, Complaints gaining redress, General complaints, Laws | Tagged , , , , , , , | 3 Comments