Category Archives: Complaints gaining redress

Ryanair flies into oblivion

In the latest apparent “Let’s treat customers as badly as possible” Ryanair business plan, it has decided to cancel 40-50 flights a day from its schedule of over 2,500 flights for  six weeks to the end of October. This is caused … Continue reading

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Your rights and how to complain about ferries and cruises

Ferries/cruises The Consumer Rights Act 2015 was applied to ferries from 1st October 2016. You are now entitled to services carried out with reasonable skill and care. If they are not then you should be able to gain redress. If … Continue reading

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Tesco insect in raspberries!

Time for a Tesco complaint story. Well would be a shame not to wouldn’t it? For those new here see History with Tesco! So, there I was down at my Mum’s and she bought some raspberries and cream. She did … Continue reading

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Quick guide to lost luggage – your rights

If your luggage is lost or damaged you should be able to claim from the airline. Different airlines have different rules, but as a general rule of thumb, the CAA says airlines often don’t automatically consider themselves liable for consequential … Continue reading

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How to complain about a non/late delivery

Goods must be delivered within the time frame agreed with the seller. If one hasn’t been agreed (you have agreed a time frame if the listing supplies a time frame) the trader must deliver ‘without undue delay’ and at the … Continue reading

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