Category Archives: Latest News

The Retail Ombudsman is no more

Former “Ombudsman” loses the right to use respected title Reblogged from The Retail Ombudsman (TRO) is no more. The private company, set up in 2015 to provide dispute resolution for consumers, has lost the right to use the respected … Continue reading

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All you need to know about credit score rating

    Guest post  by James Jones is Experian’s Head of Consumer Affairs   When did you last check your credit score? Despite now being free, less than half (45%) of British adults have ever taken the time to find out … Continue reading

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BA powercut debacle: Airline keeps passengers in the dark about their rights

Press release updated 30/05/17 Situation The British Airways IT debacle, has caused more than a third of British Airways flights from Heathrow to be cancelled due to the airline being hit by a computer system power failure on Saturday. Many … Continue reading

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The customer is still the boss. Interview with the new Tesco Chief Customer Officer

Regular followers of this blog know that I have quite a history with Tesco. From predicting Philp Clarke’s demise, taking the company to court (and winning), meeting Dave Lewis the group CEO and his executive team, continuing to criticise various … Continue reading

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