Category Archives: Press releases

The Retail Ombudsman is no more

Former “Ombudsman” loses the right to use respected title Reblogged from http://ceoemail.blogspot.com The Retail Ombudsman (TRO) is no more. The private company, set up in 2015 to provide dispute resolution for consumers, has lost the right to use the respected … Continue reading

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BA powercut debacle: Airline keeps passengers in the dark about their rights

Press release updated 30/05/17 Situation The British Airways IT debacle, has caused more than a third of British Airways flights from Heathrow to be cancelled due to the airline being hit by a computer system power failure on Saturday. Many … Continue reading

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Rail delay compensation – Light at the end of the tunnel?

The Southern Railways debacle has caused misery to its many passengers. But whilst passengers are entitled to refunds for tickets purchased and not used, or for services delayed due to a rail company’s fault, are they missing out on compensation … Continue reading

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Customer Satisfaction is up – but so is the time customers take to get issues resolved…

  Customer Satisfaction is up – but so is the time customers take to get issues resolved… The Institute of Customer Service yesterday released survey results revealing that the overall level of customer satisfaction has increased. But the survey of … Continue reading

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EEnormous bills, Ofcom fine and how to complain about incorrect bills

Today, Ofcom, the telecommunications regulator, fined EE around £2,700,000 for overcharging its customers The Ofcom investigation concluded that EE made fundamental billing mistakes. It cannot investigate individual complaints. However, you can inform them of problems and if a significant number … Continue reading

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