Category Archives: Topical

All you need to know about credit score rating

    Guest post  by James Jones is Experian’s Head of Consumer Affairs   When did you last check your credit score? Despite now being free, less than half (45%) of British adults have ever taken the time to find out … Continue reading

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The customer is still the boss. Interview with the new Tesco Chief Customer Officer

Regular followers of this blog know that I have quite a history with Tesco. From predicting Philp Clarke’s demise, taking the company to court (and winning), meeting Dave Lewis the group CEO and his executive team, continuing to criticise various … Continue reading

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Everything you need to know about financing your car purchase

Rob Sams is a contributor to Legal Beagles, a forum for people who require assistance or an understanding of their legal rights. He particularly answers questions on the Consumer Rights Act as well as queries on voluntary termination rights under … Continue reading

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Rail delay compensation – Light at the end of the tunnel?

The Southern Railways debacle has caused misery to its many passengers. But whilst passengers are entitled to refunds for tickets purchased and not used, or for services delayed due to a rail company’s fault, are they missing out on compensation … Continue reading

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Customer Satisfaction is up – but so is the time customers take to get issues resolved…

  Customer Satisfaction is up – but so is the time customers take to get issues resolved… The Institute of Customer Service yesterday released survey results revealing that the overall level of customer satisfaction has increased. But the survey of … Continue reading

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