Category Archives: Uncategorized

Airline claim compensation letter template

It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Then there are the companies which say they can do the work for you but take … Continue reading

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BA powercut debacle: Airline keeps passengers in the dark about their rights

Press release updated 30/05/17 Situation The British Airways IT debacle, has caused more than a third of British Airways flights from Heathrow to be cancelled due to the airline being hit by a computer system power failure on Saturday. Many … Continue reading

Posted in Complaining, Latest News, Press releases, Uncategorized | 5 Comments

The customer is still the boss. Interview with the new Tesco Chief Customer Officer

Regular followers of this blog know that I have quite a history with Tesco. From predicting Philp Clarke’s demise, taking the company to court (and winning), meeting Dave Lewis the group CEO and his executive team, continuing to criticise various … Continue reading

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13 false economies exposed & 13 ways to not fall foul!

Many if not all of us love a bargain and frequently purchase something that we think is saving us money. Now that Christmas is well and truly over and new year’s resolutions well and truly broken let’s look back at some … Continue reading

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When the social media team turns anti-social…

Social media? What’s it about? It’s all about people. It’s about people connecting with other people in their personal lives and about people connecting with people in their work lives, at companies and other organisations. What can customers expect from … Continue reading

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