Category Archives: Uncategorized

When the social media team turns anti-social…

Social media? What’s it about? It’s all about people. It’s about people connecting with other people in their personal lives and about people connecting with people in their work lives, at companies and other organisations. What can customers expect from … Continue reading

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Useful Complaining Information!

Hi If you have come here from seeing me on the telly box or heard me on the radio recently here are some links you might like to help you complain effectively. Top 20 Tips on complaining effectively All you need … Continue reading

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Christmas presents, returns – your rights

So, the jumper doesn’t fit, you don’t like the hideous ornament that your aunt bought. What can you do? If the item is not faulty the store is under no legal obligation to refund or exchange with or without proof … Continue reading

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Looking a Gift Card in the mouth?

Many of us will be buying and receiving gift cards this Christmas. They have become big business since the first book token was issued in 1932. Whether you think it shows lack of thought (why not give cash instead of … Continue reading

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UK’s first class action on behalf of mobility scooter users

Guest post by Chris Haan   Chris Haan is a solicitor at the firm Leigh Day specialising in group actions related to defective products and services and breaches of consumer and competition law. Last month I was speaking at a … Continue reading

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