Category Archives: Uncategorized

25 top finance blogs (saving, making, investing, tips & more)

Although this blog is about consumer rights and how not to get fobbed off, I thought it might be useful to share some good money blogs with you. If you are interested in knowing your rights you may also be … Continue reading

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Tesco insect in raspberries!

Time for a Tesco complaint story. Well would be a shame not to wouldn’t it? For those new here see History with Tesco! So, there I was down at my Mum’s and she bought some raspberries and cream. She did … Continue reading

Posted in Companies customer service, Complaining, Complaints gaining redress, Uncategorized | Tagged , , , | 1 Comment

Airline claim compensation letter template

It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Then there are the companies which say they can do the work for you but take … Continue reading

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BA powercut debacle: Airline keeps passengers in the dark about their rights

Press release updated 30/05/17 Situation The British Airways IT debacle, has caused more than a third of British Airways flights from Heathrow to be cancelled due to the airline being hit by a computer system power failure on Saturday. Many … Continue reading

Posted in Complaining, Latest News, Press releases, Uncategorized | 5 Comments

The customer is still the boss. Interview with the new Tesco Chief Customer Officer

Regular followers of this blog know that I have quite a history with Tesco. From predicting Philp Clarke’s demise, taking the company to court (and winning), meeting Dave Lewis the group CEO and his executive team, continuing to criticise various … Continue reading

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