Complaining is frequently thought of as negative. But followers of this blog will know that I don’t see it like that all and when I posed the question on LinkedIn I think I made it quite clear how complaining can be positive if done in the right way. But not only can it be a positive thing it can also be good for your health.
Imagine this. You’ve spent a quite a bit of money on that telly and within weeks it isn’t working properly. Slightly stressful. You are becoming increasingly annoyed about not being able to watch your favourite programmes properly, eventually contacting the trader to be told that as it’s now over 6 months you will have to pay for the telly to be sent for a repair. That’s a rise in blood pressure likelihood. You have to pay more money and be without the telly for ages. That makes you very stressed and puts strain on your heart. Too much stress is bad for your health. Had you followed some simple tips for complaining effectively, stress would not have accumulated and you would be a happy bunny sat in front of your new telly.
Whilst you were without your telly you were complaining and that was negative. No, not in my world. What you were doing was moaning and at best complaining ineffectively. That has a negative impact on your whole outlook.
Here’s how it could have been different.
1) Telly stops working have an almighty scream at it and everything around. That will make you feel better as a vent often does.
2) Then do something about it. Focus on a solution. Continuing to focus on the problems and how they are affecting you have a negative effect. Contact the trader explain the problem and request a refund, repair or replacement. (More details here). This approach will provide you with a positive outlook.
3) If the trader tried to fob you off, assert your legal rights. Common fob offs and how to deal with them here. That will certainly make you feel positive and strong.
4) Complain in writing if you don’t get what you want from the outset. It will make you feel better venting your frustrations and you can rewrite and rewrite until you are happy with it. You can’t do that when speaking and complaining in writing stops emotional outbursts which are likely not to get you anything you want in any case.
And of course, to complain effectively you need the book! 🙂 🙂 🙂
So, who hasn’t felt better after successfully complaining and who has felt good moaning about or ignoring a faulty item and doing nothing productive to get the matter resolved?