Complaining about customer service Complaining about faulty goods

Complaining effectively is good for your health!

Is complaining negative?

Complaining is frequently thought of as negative. But followers of this blog will know that I don’t see it like that all and when I posed the question on LinkedIn I think I made it quite clear how complaining can be positive if done in the right way.  But not only can it be a positive thing it can also be good for your health.

When things go wrong what happens to your health?

Imagine this. You’ve spent a quite a bit of money on that telly and within weeks it isn’t working properly. Slightly stressful. You are becoming increasingly annoyed about not being able to watch your favourite programmes properly, eventually contacting the trader to be told that as it’s now over 6 months you will have to pay for the telly to be sent for a repair. That’s a rise in blood pressure likelihood. You have to pay more money and be without the telly for ages. That makes you very stressed and puts strain on your heart. Too much stress is bad for your health.

Now, had you followed some simple tips for complaining effectively, stress would not have accumulated and you would be a happy bunny sat in front of your new telly.

Whilst you were without your telly you were complaining and that was negative. No, not in my world. What you were doing was moaning and at best complaining ineffectively. That has a negative impact on your whole outlook.

Caution when complaining

How complaining effectively is better for your health

Here’s how it could have been different.

1) Telly stops working have an almighty scream at it and everything around. That will make you feel better as a vent often does.

2) Then do something about it. Focus on a solution. Continuing to focus on the problems and how they are affecting you have a negative effect. Contact the trader explain the problem and request a refund, repair or replacement. (More details on the Consumer Rights Act 2015 ). This approach will provide you with a positive outlook.

3) If the trader tried to fob you off, assert your legal rights. Common fob offs and how to deal with them here. That will certainly make you feel positive and strong.

4) Complain in writing if you don’t get what you want from the outset. It will make you feel better venting your frustrations and you can rewrite and rewrite until you are happy with it. You can’t do that when speaking and complaining in writing stops emotional outbursts which are likely not to get you anything you want in any case.

5) Top 20 Tips on how to complain effectively will provide you with more ways to complain effectively to keep your stress levels down and get the redress to which you are entitled.

5 top tips for complaining effectively

Cover of How to Complain updated 2019 large cow logo

If you need help with complaining effectively and making sure you are never fobbed off. GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!



101 Habits if an Effective complainer book cover with logo


101 Habits of an Effective Complainer to help you become more skilled and assertive when making complaints (and see Rob’s review!)






Purchase downloadable templates to gain redress



So, who hasn’t felt better after successfully complaining? Who has felt good moaning about or ignoring a faulty item and doing nothing productive to get the matter resolved?

By Helen Dewdney, The Complaining Cow

Consultant | Author | Speaker | Blogger | Presenter | Journalist
Helping to make, prevent and deal with complaints

4 replies on “Complaining effectively is good for your health!”

I like the idea of not holding in your frustrations though I think it’s probably a skill like anything else. Some people complain and it makes them more stressed, others complain and it relaxes them.

What’s your trick?

Not doing it in person!!!!! See my tips Hate complaining by ‘phone and in person because I have a tendency to shoot the messenger and/or I lose it with idiots. If I have to complain in person, I summon up all the strength I have to keep calm and try to keep a voice in my head that says “don’t shout”. Doesn’t always work and it is flipping hard! When writing, I think it is much much easier!! Although of course as you say that is a skill too. I didn’t realise how much until I started this blog and got so much feedback that I wrote the book to provide people with the skills and knowledge.

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