So, you’ve tried the standard feedback methods, you gain feedback regularly, you may even have kept up to date with latest research methods, blogs and advice from experts in the field of customer service but you’re always on the lookout for new angles? You recognise that you always need to be improving to beat the competition but need some new ideas? You want to stand out from the competition in the way you treat your customers with creative and innovative ideas?
Try The Complaining Cow. She is a skilled efficient complainer. She isn’t one of those complainers who make your life a nightmare, fabricating stories, telling everyone in your hotel lobby about everything that is “wrong” or lying on review sites. No, she does however, get irritated by bad service, poor value for money, companies who say “Send it back to the manufacturer” (when that is quite simply breaking the Sale of Goods Act 1994 as ammended) and similar outrages! She will go away and compose her response – measured, polite and accurate. Her passion for seeking recompense for contraventions of consumer law, inconvenience, bad service out of pocket expenses and her understanding of how to complain, combined with her other career experience, knowledge and skills, will bring creativity and innovation to the way your company can challenge competitors with improved customer service from every angle.
The Complaining Cow is a practised, dynamic, inventive, and resourceful leader of change. She has run projects and programmes in child, young people and family support, striving for continuous improvement in her own work and in service delivery and regularly identifying and developing opportunities. See here for more details. Profile. She is therefore able to use the unique experience, knowledge and skills gained in more than the retail sector to bring a new persepctive and improve the customer experience/service there.