So, time for another Tesco complaint as I asserted my consumer rights again! I know how popular Tesco posts are so here we go.
Last year, there I was opening my bag of Tesco risotto rice and found an insect. Eugh. Unfortunately my natural instinct was to kill it, before thinking it would have been better to film it running freely round the rice. I named him Phillip after Phillip Clarke Tesco CEO. seemed apt somehow.
So after finding something else to cook, I complained to Clarke. Without boring you with the details here are some snippets:
Well. They asked me to take it back to the store. Nah, a) effort and b) how do we know it wouldn’t get “lost”.
So I said I would post it. I also kept some rice just in case it should get “lost” the insect had after all been crawling through it. This is the parcel:
I got offered £30. Make of that what you will. In the scheme of things not very much given that I could have taken it to Trading Standards and if I was dishonest could have said I’d eaten another one and had been ill. But as I have said many times, I don’t lie and I don’t complain just for the sake of getting pay outs. It is always about the principle of the thing.
I also asked what investigation they were undertaking to prevent this happening again. You’ll be pleased to hear that they did contact their supplier. Perhaps not so pleased to hear that the supplier has many checks for pest control. The poor old beetle was confused. I kid ye not. “On examination of the pack and rice returned we identified the insect as a confused flour beetle.” The report also went on to state that it could not discount the possibility of cross contamination occurring in the distribution chain or storage at home.” Now, given that actually I had taken delivery of my shopping that day and the bag had gone straight from bag to (clean!) work surface we can throw out that possibility. So, the company said it had had no other complaint. So, are we left with the assumption that it is cross contamination? Watch out for those beetles in your flour or anything else given that they apparently get confused easily.
Couple of weeks later I found another insect in rice! Unfortunately I couldn’t remember which bag of rice the previous one was or I would have gone to Trading Standards stating there was a clearly a problem!
So what extra protein have you ever found in food?