You are a CEO or a Director responsible for customer care or complaint handling and you need to improve customer service.
You need Helen!
Helen Dewdney, The Complaining Cow, is a gift to your business!
She is a best-selling author and is regularly in the media covering consumer issues. With over 30 years of experience in complaints, she knows why people complain and what their pain points and frustrations are. Helen understands what people want from the customer service journey.
She can offer this wealth of experience to help you. Do you have customers that make your job difficult because you don’t know what they are complaining about? Do you have customers who don’t know what they want? Do you have customers who shout and rant at you and your staff and complain about your processes and want to escalate things? Do customers complain about issues that seem difficult for you to address?
Crucially, would you like to improve all of this and more to provide better service so you can gain and retain customers?
If so, it is time you stopped doing what you’ve always done and listened to the voices of your customers. Be open to being challenged through your whole complaints process, which starts even before you receive the complaint. It is time to be innovative and get ahead of the competition!
Helen has worked with many companies such as Tesco, Octopus Energy and Lloyds. She looks forward to working with you too.
If you’d like to know more contact Helen:
and see the links below.