About Helen Dewdney

Helen Dewdney – also known as The Complaining Cow – is a trusted consumer champion, journalist, keynote speaker, best-selling author, consultant, presenter and blogger.

She empowers consumers to gain the redress to which they are entitled. As the “go to” person to talk about how to complain effectively, consumer rights and topical consumer issues, she regularly appears in the media to advise on how to complain effectively, taking up cases and give opinion and information about topical consumer issues and consumer rights.

Helen also helps businesses to increase sales by reducing risk to reputation, finances and impact on customers.  Using unique customer insights and perspectives she works on improving customer service.

This blog is the most established and comprehensive consumer rights/customer service blog by an individual in the UK. The blog is over 10 years old and is packed with information, advice and the occasional opinion!  She regularly writes on topical consumer issues, consumer rights and money saving issues.

Download this free handy booklet, Customer Service: 5 ways to get rave reviews & referrals

You have Successfully Subscribed!