The Complaining Cow’s history with Tesco

TescoRegular readers of my blog know of my history with Tesco. However, I am becoming increasingly aware that when people are looking for how to complain about Tesco they are finding my blog. Interestingly it is the post that started this blog back in the Summer of 2012 to which most people are directed and not the ones where I took the giant to court and won! I get enquiries and comments etc. about my dealings with Tesco and thought it was time to provide a clear history of posts, so here you are:

12/07/2012 Tesco – Phillip Clarke is no Sir Terry Leahy – the first post about poor service and the CEO’s regard for customers apparently differing to his predecessor’s

10/06/2013 The Complaining Cow v Tesco #TescoFail! – The result of taking Tesco to court

09/07/2013 The Complaining Cow V Tesco Update #Tescofail (again) an update to the result

23/07/2013 The #Tescofail Saga Ends. (Until the next one) the final update

04/08/2013 The Complaining Cow Battles With Tesco Again a lighthearted battle of sweets with Tesco

21/08/2013 Victory in latest Complaining Cow V Tesco Battle battle verdict

14/01/2014 Warning: How not complaining drives up fat cat profits! including a story about Tesco

28/04/2014 Insect Found in Tesco Rice Named Philip After CEO fight for redress

21/07/2014 The Real Reason Clarke Was Pushed! ha! Kicked out, my thoughts!

16/10/14 List of feedback provided by people on the Facebook page to give to CEO when meeting him

20/10/2014 The Complaining Cow Meets New Tesco CEO Dave Lewis how I got to meet the new CEO and what happened

12/11/2014 Statement from Tesco after feedback provided by The Complaining Cow through the Facebook page. (Note that they have acted on some and are acting on others) which will take a little longer!)

02/12/2014 The Complaining Cow v Tesco CEO & Executive Team where I met Dave again with some of his senior staff and after posting this article had to complain on Twitter which resulted in:

03/12/2014  Went to collect groceries and not there had to wait to following day requested them to be delivered for free and got this

14/01/2015 Can customers trust the new(ish) Tesco CEO? LinkedIn post regarding the January trading statement.

14/01/2015 How to be a Tesco Tester guest blog post from Tesco

22/01/2015 My mother gets in on the Tesco bashing Facebook post

25/01/2015 Tesco is annoying me – short Facebook post on latest annoyances

26/01/2015 A tweet from @ceoemail informing me that 90% of people visiting the ceoemail.com from my site are looking for the Tesco CEO’s email address 🙂

06/02/15 Article in The Daily Express I’m proof it pays to complain, says woman who sued Tesco and WON

26/06/15 Tesco figures show that listening to customers pays off a positive post about Tesco figures. Strange but true.

14/10/15 Told Dave in email Tesco appears to be breaking the law again? Up on FB 20/10/15

23/10/15 Dave’s response.

02/12/15 Piece on the public’s views of the Tesco adverts

11/04/16 Are supermarkets giving us value for our money yet? guest post on the Tesco website Talking Shop

13/04/16 Press release Tesco results show “every little helps” but “it could do so much more” says consumer champion

26/04/16 Tesco reduce Clubcard loyalty offer?

02/09/16 Fake farms – a bad smell that won’t go away lots of info about this from people and relevant organisations

15/09/16 The Complaining Cow interviews Tesco bosses Matt Davies and Dave Lewis blog post about this interview (for which Tesco had editorial control):

20/12/16 Tesco on track to increase fake farms

14/03/17 Casual sexism is alive and kicking in UK boardrooms following on from sexist remarks made by Tesco Board chair and other CEOs at Retail Week conference

22/05/17 The customer is still the boss. Interview with the new Tesco Chief Customer Officer

03/07/17 Tesco insect in raspberries!  we named him but don’t think they got the  joke, that or they are miserable

And so we carry on, I’ll be keeping an eye on Tesco, will be a looooooooooooong time before I stop complaining methinks! In the meantime if you want help complaining about Tesco or any other company have a search around the site at tips and stories etc. and also the book!

Tesco contacts for complaints
I also keep being asked for contact details for Tesco so here you are:

Tesco contact details:
Email for customer services: customer.services@tesco.co.uk
Email for CEO here

All Tesco departments contact details here. ‘phone numbers and addresses.

 

 

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37 Responses to The Complaining Cow’s history with Tesco

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  10. Rosi says:

    Hi – just received you first newsletter! Tesco stuck out like a sore thumb since I had a dreadful experience in January at one of there stores; I wrote to them before discovering The Complaining Cow about my ordeal; I even returned my store card and vouchers. Wasn’t product related but horrendous customer service. Not sure if I can take this further. Given the serious nature of the incident, tesco are now investigating. Not sure if anything will be in my favour…

  11. Mark says:

    Have you ever used the retail ombudsman with Tesco?

    I’ve just found reference to them and wonder if they are as good as the other ombudsman and much easier than going via the courts.

    Their website is http://www.theretailombudsman.org.uk

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  13. terry norman says:

    How do I find the E-mail address for the Section 75 dept of Tesco Bank in Glasgow
    in order to contact them for an acknowledgement of recieving the documentation sent to them about my claim.

    • The Complaining Cow says:

      The link for all Tesco departments is in the post above. There won’t be a department just for Section 75s.

  14. John mc Fadden says:

    Hi I deliver to tesco DC centre in belfast and find 5hours waiting to be unloaded a bit long as I have other calls on and tesco just don’t do anything for you but say that you just have to wait

  15. Naz says:

    Hi I felt I had to share this complaint about TESCO + FOOD POISONING +APPALLING CUSTOMER SERVICE with you all and to find out if anyone has had any similar experiences.I purchased a couple of tins of PRINCES RED SALMON at the end of January from my local Tesco’s to make a light brunch.After eating our salad with the red salmon within an hour and a half of eating the Tinned Salmon myself, my sister and our dog started to feel unwell this worsened overnight and we all had a very rough nauseating night. The next morning although we were still very poorly we concluded that we most likely had caught severe food poisoning and that it was most likely from the PRINCES red salmon we had purchased from Tesco. Our dog was taken to the vets early next morning as and our dogs health dramatically deteriorated for the worse and was very very poorly luckily our vets very quickly took action in order to stabilise our dog once he was out of the woods our local vets comfirmed the diagnosis of our dog was a human like food poisoning- Sepelima food posoining
    Coincidentally when myself and my sister went to see the doctor the following day as we were still feeling nauseous the same diagnosis was made of Sepelima food poisoning which is commonly cause by eating a bad bacteria usually found in tinned fish.
    So I went to complain to my local Tesco in early February regarding this very serious issues of food poisoning and despite talking to the store manager from Tesco+ Giving proof of purchase, paperwork from doctors etc they did not seem to be taking me seriously. Iexplained the situation in detail to the store manager logged the complaint and was assured they would fully investigate this severe complaint and issue- little did I know until I had received a letter over two weeks later that TESCO had INFACT FAILED TO ACKNOWLEDGE THE SEVERITY OF THIS CASE ,GIVE THE CORRECT INFORMATION TO HEAD OFFICE AND APPARENTLY MISUNDERSTOOD MY CONCERNS.After speaking with Head Office Head office admitted that they have been NEGLIGENT, they have sincerely apologised to me, have now taken action and is investigating this case& complaint with the Food Health& safety department- four weeks late ! But why Tesco why ! Why don’t you look after your customers!! It is so frustrating that you do not take you customers seriously why is your customer service consistently awful ! I wish that you can take some responsibility!!has anyone else had a similar experience with Tesco? Please share

  16. Mary Lansonneur says:

    TESCO – GREAT SUFFOLK STREET, LONDON SE1

    On leaving Tesco on Friday 18 March, my sister and I were stopped by a security guard as the alarm rang.

    He insisted we return to the shop and wanted to see the contents of our bag. My sister, a local resident, explained that the security ticket left on a packet was responsible for triggering the alarm and in any case, ithe said alarm was defective – it has been ringing as customers leave for months. It would appear that nobody has bothered to have it checked !

    Simultaneously, a young man left. The alarm rang but the man wsan’t challenged. We asked why we were stopped and he wasn’t. Reluctantly, he told the man to return – but did not ask to see his receipt as his shoe was the culprit!

    Three young men carrying a heavy box of beer then left and the alarm rang. They were not pursued. When we told him that they should be challenged, he replied that he didn’t hear the alarm !! We suggested that he wouldn’t intervene as it was easier to pick on women !

    We then left and were followed by the guard. We showed him the receipt but he demanded that we return to the shop – which we refused to do. He threatened to call the manager. His attitude was domineering and belligerent.

    As we are retired women, this strikes of sexism and ageism. Fortunately, we are neither physically nor mentally handicapped, refused to be victimised or intimidated and do not suffer fools gladly ! Is it normal to be discriminated against because of a) our age and b) our sex ? It’s obvious he daren’t attempt to take on strong men.

    We have decided to vote with our feet. You’ve lost at least two customers, Tesco.

    • Tesco has treated their customers like this for as long as I remember and I don’t know where they get their staff from but they are rude and don’t seem to have any manners whatsoever so why are people shopping there?

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  23. Jay says:

    In December last year I fell badly in my local Tesco store . I was injured quite badly having to have time off work . The CCTV footage clearly shows me slipping on something not cleaned up in the aisle . However Tesco are not accepting fault as they say the aisle was adequately cleaned about half an hour before . The paperwork logs state this . However I have asked to see the CCTV footage of this happening and conveniently they have ‘wiped. ‘ that section of the footage
    How do you take on the big boys and get them to reimburse for time off work when quite clearly their fault . The words fail me. . Where do I go from here I didn’t even get an apology letter or a bunch of flowers

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  28. Ann says:

    On the 9th of February 2016 i bought a laptop at Tesco store, an Asus X553M for £299.
    Due circumstances in the house which i rent from a private landlord i kept the receipt in my jacket as i was scared to lose it.. In like 2 weeks i found out i didnt have the receipt anymore.. I went back to tesco and asked them if i could get a new proof of purchase as i was scared if ever something went wrong with it… than i need to proof my purchase.
    They told me it isnt a problem as i also used my tesco clubcard and they would be able to trace the purchase if it would be needed.
    On 19/03/2016 i got an email back from tesco clubcard them writing they cant do that.. Also i had them a few times on the phone about that same subject.
    I was disapointed.. but thought lets hope i would never needed it/them.
    But just to be sure i went back to tesco and they told me i have my bank statement that also will do.
    In like two months the laptop apart from being slow… started to freeze rarely.. In another two months i noticed that on the bottom part from the laptop a part is melted away… that is normal for a new laptop? Dont think so.
    I started to call customer service and they directed me to Asus customer care. with who i am now in contact for a few months now.
    For months i have been sent up and down from asus to tesco customer care.. with noone willing to help. Technical support says they have try to trace my purchase by bank and tesco clubcard.. but cant find it.. how is that possible? How technical are they there? And in the mean time nobody willing to look at my clubcard points earned at tesco direct.. on the same date the £299 went of my bank to tesco direct in the store here. I really have the idea im being played with for months till warranty time passes.
    Asus keep on telling me… that tesco should must to help me with proof of that purchase.. on the end looks like all the information they have gave me is incorrect.
    Should expect that your laptop last longer than just a few months..

  29. sickofbeingrippedoff says:

    Hi I know this is a completely different thread to the one currently being discussed but I am delighted to say that I have just been barred from my local Tesco. I have been complaining for years about them removing cheaper items from stock forcing people to buy more expensive items – this is how Tesco rip people off in order to increase profits?? One of their managers admitted that it was ok to force people to have to pay more as this was an ‘affluent area’. I finally snapped today and told them a few home truths, as another two of the value products have been taken off the shelf – this makes around 30 value items no longer available here. This, of course, does not include other Tesco tricks, such as mislabelling items, which is common in this particular store. I urge people to complain – this is grossly unfair on many people who aren’t as ‘affluent’ as Tesco think. In a small village like mine, with only Tesco for our groceries, I feel Tesco’s are holding us to ransom. Of course, I do not blame the store staff for this – they are only doing what they are told – and apologise if any of the staff took my complaints personally. Please let me know if anyone else feels like this -or is it just me? I also urge your readers to check everything they buy in Tesco and please don’t be afraid to complain vociferously. Stand up for what’s right. If you are lucky, you may get barred from your local Tesco too!

    • Mart says:

      Tesco don’t have to stock anything. They do not owe it to you to stock any particular lines in a particular store. It is not a trick. They are not holding you to ransom. They cannot stock every line in every store.

      They are a business with a legal obligation to try and turn a profit. If you have a problem with that, you have a problem with capitalism.

      If you were banned from the shop, you probably intimidated and harassed the poor workers there – they don’t ban people for politely complaining.
      Complaining about things like this distracts from legitimate concerns that other people are raising, or that you might have re mislabelling.

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