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Beware of Warning Labels!

Remember Millie? She had a problem with Kelloggs.  Well a little time before that her mother had a problem with Lakeland Plastics.

Laura purchased their “Blitz that Mould” mould and algae stain killer to tackle the mouldy patches around her house. Upon reading the label on the front & back she duly made sure the rooms were well ventilated and tested on an inconspicuous area (as advised). Upon finding no adverse reactions she continued spraying the affected areas, returning 30 minutes later to see amazing results!

She decided to spray the damp patch inside her wardrobe which is an alcove in the bedroom with a door on (so not a standalone piece of furniture). The damp patch was on the sloping ceiling part so after checking the instructions again, she opened the windows and lightly sprayed the black area. She returned 30 minutes later and the spray had stained her clothing (which she did not remove prior to spraying as the label did not stipulate it was unsuitable for fabrics) – in total the spray ruined 4 jackets, 3 shirts, 1 cardigan and a top! Ummm!

Beware the warnings!

She re-read the labels which merely stated it was not to be used on enamel, marble, aluminium wood and granite, it did not mention anywhere that it should be kept away from fabrics or that it contained bleach – only “Contains: Less than 5% Anionic Surfactants, Sodium Hydroxide, Sodium Hypochlorite” – which means very little to the general public.

So, step forth The Complaining Cow. I wrote up the above and added in that Under the Sale of Goods and Services Act (From October 1st 2015 use the Consumer Rights Act.)  the product was not fit for purpose, not of satisfactory quality and misleading which also falls under the Consumer Regulations 2008. (Misleading omissions Part 2 Prohibitions). Ah you didn’t know that one did you? Always do your research to throw everything you can at them – there’s another tip to the other 20! 🙂

Photos were sent with the email with a breakdown of the costs of the damaged clothes totalling £365 and photos.

Off went the email and Laura got quite a speedy response back. They wanted her to ‘phone her. HATE that. So off went another email saying No! Everything in writing, always. Eileen came back asking for Laura to return the bottle. Now, you have to be careful here too, what if it gets lost in the post? What if they test it and say it’s ok when clearly it wasn’t? You ask for them to pay postage and you tell them that you are keeping some in case you need to do your own tests if you take the matter further, that’s what you do.

Well, she got an email back saying that the product had actually been recalled and it now has a warning about a bleaching action. She offered £400. My guess was that their insurance kicks in at £500 so we tried to up it. Asked for a further £100 and got £50. So not a bad result. I have to say they were pretty good in the way they dealt with the matter. But why is it that all the high pay out complaints I do are for other people?!

 

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How to Get an Extra 3 Hours on Your Holiday!

Last October teachers went on strike. For the Complaining Cow’s Calf school this meant he had a day off. The following day his school had an INSET day. Result!

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For the family it meant getting away for a long week end much much cheaper. Third to half the price!

It was right at the end of the season so just perfect for people who hate people! Majorca here we come we decided!

We booked with Alpharooms. We paid for everything including the transfer. There was a shuttle bus or a super saver bus. One cost just £1 more per person so we thought we’d do that, maybe it was a private bus or at least smaller. Wrong. We weren’t alone in thinking this. It appeared that everyone on that bus had booked the same bus, paying the extra £1 per person. But most people thought that it was only a couple of quid and forgot it methinks. However, I am not most people and remember, it’s the principle of the thing. How many people paid this extra £1 and how much profit was made? Just the same as this. Typically we were the last drop off of course. Hour and a half later we were dropped off. This can’t be helped but we thought they might pick us up last going back the other way round as we were less than half an hour away from the airport. When we got the time of when we would be picked up we found that this was not the case and we were to be picked up in the early hours of the morning with no breakfast!

So guess what I did? Yep. Fired off a quick email to Alpharooms asking what the difference was and why the bus couldn’t go the other way and given the time of our flight why were we being picked up so early. Actually, even with allowing the hour and half for the journey it still got us there 3 hours before the flight! So I got the standard response about having to investigate. We were only there for a few days so I got seriously annoyed when I still didn’t hear from them. In fact so did the Bull and we booked a taxi for the transfer. I’ll get that back I thought.

I’m The Complaining Cow. I thought right. Had to email the CEO (you can find contact details for any CEO at ceoemail.com) to do it but pointed out the unfairness and idiocy of the transfer times, the misleading of customers re transfer buses and the inconvenience. Got the full transfer costs back (both ways which was a couple of quid less than the taxi!) plus £10. I complained a bit more and got another £15 for the “potential loss” of breakfast. A total of £65. I think that was all about right.

However, there is a serious point here. After chasing for an explanation regarding the difference in prices of the transfer I was told “Alpharooms use various providers for the services that we offer. As a result some of the services are described in slightly different ways depending on the information we receive from our providers. The Super Saver Shuttle is the same as a Shuttle bus service; the difference is simply in the branding of the product” All well and good EXCEPT, the two shuttles were the same and were listed at exactly the same time. Do you think their explanation covers that? You decide and if you think not, think how many £1s were made last year as pure profit. Then you might not think me daft for complaining about a couple of quid here and there. It’s the principle of the thing, if more of us did it then perhaps consumers wouldn’t be ripped off so easily when it comes to larger amounts. What do you think?