Don’t gobble rancid Tesco turkey. Know your rights

Your consumer rights when you buy food not for for human consumption

So, to another Tesco story. Tesco History with The Complaining Cow. But this time it isn’t involving me! This Christmas people appear to have bought gone off and rancid turkeys. Costing up to £59, the Tesco finest range is coming under fire. The Telegraph, The Guardian and others reported numerous people complaining on social media having bought a turkey that they either threw away or cooked and had their meal ruined and were ill. On Twitter there were claims of people being sick but some people didn’t believe that everyone would be il from one mouthful, or that one wouldn’t smell it was off before cooking. Tesco has said that it would provide full refunds for affected turkeys. But what are your rights? Are you entitled to more?

1) First and foremost under The Consumer Rights Act 2015 you are entitled to goods of satisfactory quality. Clearly this is not the case if you bought a rotten turkey, so are entitled to a full refund. You will need to evidence then purchase with any proof of purchase e.g. receipt, Clubcard record, statement etc. Evidence could be a photograph, report from your local council Environmental Services etc.

2) By breaching a contract (The Consumer Rights Act 2015) it should be considered that Tesco is liable for consequential loss. This means that if it ruined the rest of your meal you are entitled to the cost of the other food. So for instance, in the example regarding giblets used to make the gravy and poured over the food, Tesco is responsible for that too.

3) You are also entitled to loss of enjoyment of the meal. Harder to fight for, but if you were to argue in the Small Claims Court for loss of enjoyment on the big day you’d probably win and frankly trust me on this, although I have taken Tesco to court and won it is unlikely that they would let it go to court. Don’t forget photos of all the untouched turkey.

4) Been made ill? Prove it. Easily done. If you really have had food poisoning you would go to the doctor (each and everyone of you that has the sickness) and provide this evidence. You should also keep part of the turkey. Send some to Tesco for analysis and some to your local Environmental Health department.

5) Tesco has now said it is offering £75 as a goodwill gesture on top of the refund. You could go more if you feel that your loss was more and outline reasons using the Top 20 Tips for how to complain effectively.

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For substantial information, advice, consumer law and templates for complaining effectively get the book! How to Complain Effectively: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

 

 

 

 

What to do with the ghost of Christmas Present?

Things you can do with unwanted Christmas presents

returns – your rights

Returns – your rights

See Christmas presents, returns – your rights.  If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it?

Four money bloggers take a look at what you could do:

Helen Dewdney

 

Helen Dewdney The Complaining Cow and author of How to Complain: The Essential Consumer Guide (that’s me that is!)

 

photo of Faith Archer

 

 

Faith Archer of Much More with Less

 

photo of Emily

 

Emily Rowley of A Thrifty Fox

 

 

photo of Hollie

 

Hollie Gregersen of Thrifty Mum

 

 

Regift

We bloggers say first, of course! But make a note of who gave it to you, so you don’t give it back! (Although my mother once gave a little book of friendship to someone. She even handwrote a message on the first page. the woman gave the book back to her with the page torn out! I kid you not!) Keep them with the bargains that you buy throughout the year as gifts for various people and events!

Recycle

For example, clothes banks, shoe banks and

Donate to charity

I like to donate unwanted items and there’s more than the obvious charity shop. Towels, duvets and bed linen can be donated to a homeless charity or pet rescue (many places won’t take duvets but pet rescues will take for making into dog beds!) Look at Freecycle too. There are 5,314 groups with 9,140,031 members around the world, and local to you. Run by volunteers it enables people to donate to local people who will give your item a loving home and keep things out of landfill as people find different uses for similar items!

Fundraisers

Donate for a tombola or raffle, such as your child’s school. All PTAs welcome good raffle prizes! If there are lots of small gifts suitable for children, consider keeping them for next year and making up a box for next year’s shoebox appeal.

Foodbanks

If not Christmassy and has a good “eat by” date on it, give to your local foodbank. Many are grateful for toiletries too. And don’t forget to donate to the foodbank throughout the year. Ideas of how to help at very low cost here.

Upcycle

Faith suggests using hampers as very useful storage boxes or bins, as examples.

Sell

Faith also recommends selling on auction sites or car boot as the item is, or upcycled to make more money! And to sell free of charges, try a garage sale, Facebook Marketplace/local groups or Gumtree.

Rent

Faith adds that renting is growing in popularity. Some people are now hiring out a range of things, such as baby items, power tools and clothes. Look into doing it yourself or join in with existing budding entrepreneurs!

Council

Emma advises checking with your local council social services department, as many will redistribute toys to a toy library or homeware to a family in need.

Swap or swish

These are great, enthuses Hollie! This is where you can take good condition clothes and jewellery and swap. Organise an event yourself or search online to find a local one. Multi Coloured Swap Shop is back for adults!

Another idea: Perhaps this year is the year that you have a chat with people about reducing the present buying next time?!

What have you tried?