Business Companies customer service Complaining about customer service

Am I a complaining cow?

Well, that’s the name on the tin.

But what does it mean?

I don't complain all the time...Or do I??

For consumers

The things is, it’s not about moaning. For consumers it is about complaining effectively to get what you are legally entitled to. See 20 Top Tips for complaining effectively.

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!


For more information, tips, advice, guidance, consumer laws and replace letters, GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

For business

But for business, well, I have the ear of the consumer. I hear the moans and gripes every day. I know exactly what annoys consumers and you know what? Your company is in there, I guarantee it. Companies say that they listen to customers but do you? Do you really? I don’t think so, because if you did a) my book wouldn’t continue to be such a huge best-seller and b) I wouldn’t see and hear what I do day in day out and have to try and sort things out for people.

If you are a business that really wants to listen to customers, mean it when you say we want to improve things for our customers then perhaps it is time you opened yourself up to challenge. Not just do everything internally or asked consultants what they think about your customer service. Ask someone to tell you what customers ACTUALLY think. That will give you a different perspective.

I'm on a mission to rid companies of poor customer service!

If you want to find out more about what Helen, The Complaining Cow can do for you see Services.

The Complaining Cow logo, complaints, consultancy, speaker, workshops and more

Complaining about customer service Holidays and transport Laws

All you need to know about your consumer rights and travel

How to complain about your train, airline, bus, tube, ferry or cruise

train, plane, inside bus ferry with caption how to complain about transport

How to complain about buses

How to complain about buses all the info you need

How to complain about trains

Transport for London unmoved on issue of equality  Story about equality and Transport for London. Failures in service, policies, and redress

Taken for a ride. Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. More Statistics in this post and ways to complain.

Are you on the right track with your Christmas train travel plans? Information regarding cancellations by rail companies forcing passengers to pay walk up fares as cheaper tickets for buying in advance were not released.

How to complain about train journeys (or the lack of them!) all you need to know about your rights

How to complain about airlines

Airline compensation rates and claim letter template how much you can claim and a template letter to make it easy to claim

Landing in court with Ryanair (what you need to know about airlines and ADR too!) issues with Ryanair and ADR should you need to take the matter further with your airline

What to do when your flight is delayed – the full guide

All you need to know about booking/complaining about holidays/flights

BBC Breakfast 5th August 2015 flight delays

How to complain about ferries and cruises

Your rights and how to complain about ferries and cruises how to complain about your ferry journey or cruise

How to complain when transport has been part of your package holiday

All you need to know about the Package Travel and Linked Travel Arrangements 2018

Further advice and help with complaining about transport

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"


All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday




Which? survey 2019 airlines, telecoms and energy at the bottom for complaint handling

BBC Breakfast 23/08/19 Helen Dewdney discusses the Which? customer service survey

Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining

For more help on complaining effectively see Top 20 Tips How to Complain!

5 top tips for complaining effectively


Cover of How to Complain updated 2019 large cow logo


For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!




how to complain about transport caption on grid of plane, tube, cruise inside tube