How to get compensation when you are delayed or bumped from a flight
Make sure you get the compensation you are due from airlines
It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Then there are the companies which say they can do the work for you but take a hefty commission.
Well, here’s something from me, for free, which should help to get you your due compensation (See the rest of the post for details of what you need to fill in and other related information). 🙂
EU Compensation rights rates for delayed flights
Compensation for delays is only due on flights in the EU or when using an EU airline arriving two hours or more late. How much you are entitled to depends on how long the delay and how long the flight. It changes again if the flight is cancelled before/after seven days before you are due to depart. It does not reflect the price of the flight and is straight out compensation.
The tables for amounts to which you would be entitled per flight are below:
Denied boarding or “bumped” from a flight compensation rates of payout
Airlines will often ask for “volunteers” to not take the flight in return for compensation and this amount would be agreed with the airline at the time. If you are forced off due to overbooking it is the same compensation as if the flight were cancelled.
Flight cancelled 7-14 days before departure compensation rates
Rates are different for notice given and for when you arrive (even if the flight to which you have been changed is longer but gets you there earlier).
Exchange rates correct at July 2017.
Rescheduled flights and your rights
Passengers given less than 14 days’ notice of a replacement flight may be due compensation depending on the timings of the new flight.
Contact the airline to get the compensation
There are some companies that will offer to get your refund for you by using templates and take 25%. You can do it yourself but if you want to make it easier you can use these templates:
Other redress for flight delays and cancellations
Flight cancelled or delayed for several hours – the airline must look after passengers. It must provide food, drinks, and some communications. If passengers are delayed overnight, this also means providing them with a hotel and travel to and from it. (All these must still be provided even if the delay was out of the airline’s control). Keep claims reasonable.
And make sure you avoid calling any 084, 087 or 09 numbers. These are banned for customer services such as this.
Holidays and flights your rights
and All you need to know about booking/complaining about holidays/flights for more (including Covid related issues)
Purchase and download Holiday, flight and event complaint templates
For more templates, advice, information on holidays and most other sectors Get the Book! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
Covering airline delays in the news