All you need to know about booking/complaining about holidays/flights/travel

Links to information, consumer rights and advice on complaining effectively regarding most problems with holidays and flights

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"

Saving money and complaining when booking a holiday

Make sure your holiday in the sun doesn’t burn a hole in your pocket advice on how to book a holiday and your legal rights

Don’t get blue this Monday, get away from it all… Money bloggers look at lots of ways to beat the holiday companies and save money when booking holidays

How to prevent problems when booking a holiday let (plus what to do when things go wrong) what to look for when booking a holiday let

How to prevent problems when booking a holiday let (plus what to do when things go wrong)

The essential knowhow regarding medical care when you book a holiday! all about health

How to complain when booking a service based in the EU booking on a non UK but within EU site

Complaining about hotels

How not to be ripped off by a hotel your rights when you have a bad stay

Rip Off Britain 10/05/2017

Where there’s blame there’s a claim (even when there isn’t?) details on complaining about food poisoning real and fake

Your rights when your hotel overbooks your rights and what to do

The ultimate guide to complaining when eating out your rights when booking and eating out

How to complain about food in restaurants, deliveries, take aways, and hotels! (and from stores!) links to various posts about food

Helen Dewdney on Jeremy Vine on Radio 2 consumer rights

Package holidays and your consumer rights

The Minimalist Guide to Complain your consumer rights, ATOL and ABTA

Not got the holiday you booked? What to do good example of misrepresentation and not supplying what you paid for, getting nearly  a full refund even when not an ABTA member!

How to Get an Extra 3 Hours on Your Holiday! story about transfers

All you need to know about the Package Travel and Linked Travel Arrangements 2018 all your rights

Lake mountains canoeists

Flight delays and your rights

What to do when your flight is delayed – the full guide all you need for complaining, your rights, what to do and how to do it.

BBC Breakfast 5th August 2015 flight delays

Landing in court with Ryanair (what you need to know about airlines and ADR too!) Summer of 2018 and strikes what was/is happening and what you can do if Ryanair doesn’t pay up with warnings about the ADR process.

Look East interviews Ryanair CCO and Helen Dewdney

What to do when your flight is delayed information regarding flight delays

BA powercut debacle: Airline keeps passengers in the dark about their rights 2017 B/H over 70k passengers affected, article on the mis informationa nd lack of information provided and what you should do.

Airline claim compensation letter template for use with any airline plus all the amounts to which you are entitled depending on length of delay and length of flight

ECJ ruling on flight delays: Consumer champion warns against third-party claim firms – do it yourself to get 100%

Other flight issues

BA flies in the face of consumer law and decency what to do if you bought your tickets before free food change and fly after the date comes into force!

Plane greedy – Are airlines holding families to ransom? – details on the main airlines and their charges including Ryanair which has mandatory charge, looking at inaction of regulatory body

How to Win When EasyJet’s Customer Service Fails helping someone get refund when had to return early

Flying in the face of poor customer service other things can go wrong with a flight, not getting what you paid for, poor customer service etc. Here’s a story and what you can do to get redress.

Monarch – Everything you need to know details about situation with airline going into administration

How to complain about other forms of travel

How to complain about train journeys (or the lack of them!) all you need to know to complain about cancellations and delays with train travel

Rail your rights with cancellations and delays when rail companies say weather related

Your rights and how to complain about ferries and cruises

All you need to know about complaining about car hire – how to prevent problems and what to do if you get them

Other legal rights related to holiday and flight problems

How to ensure banks don’t break the Misrepresentation Act – regarding travel money and commission when taking money back

Quick guide to lost luggage – your rights

All you need to know about roaming charges your rights and what you can complain about

How not to pay a charge made after transaction (and why!) not – template letter and further information for if you have been charged a fee after booking

The Consumer Rights Act 2015 for services relating to any purchase or service

Helen Dewdney talks to Rebecca Pike on Radio 2 Drive time about CRA

Further help for complaining effectively

Top 20 Tips for Complaining Effectively

Top 20 Tips for complaining effectively

ceoemail.com for contact details for CEOS

From October 1st 2016 airlines are covered by The Consumer Rights Act 2015

 

For more advice, tips, information and template letters covering holidays and more: GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

How to Complain Effectively

 

 

 

 

 

 

 

 

 

 

 

Make sure your holiday in the sun doesn’t burn a hole in your pocket

Blue Monday is over and people are thinking about holidays, but with the multitude of ways in ways in which people can book we need to be much more careful of how we book with whom and be aware of consumer rights.

Make sure your holiday in the sun doesn’t burn a hole in your pocket

With the weather so cold and adverts for holidays upon us, our thoughts turn to booking holidays in warmer places in the busiest time for travel agents. But as they all compete and more choice is available on how to book, including through sites not based in the EU, what do we need to look out for?

 

Booking through companies not based in UK

Helen Dewdney, The Complaining Cow, blogger and author of How to Complain: The Essential Guide to Getting Refunds, Redress and Results! has come across many people who have fallen foul of travel agents or companies making themselves looking like one which are not based in the UK. For example,  Susan booked accommodation with Booking.com at the cost of £357.50. The company cancelled less than 24 hours before the trip because the hotel was ‘overbooked’. Susan only discovered that the alternative accommodation didn’t exist when she arrived in London. She had to pay a further £900 to stay in inconvenient accommodation, resulting in numerous taxi and bus fares.  The company told Susan to email them and attach invoices and receipts, but she did not get a response, refund or even an apology. She was also £982.50 out of pocket. She eventually got her money back including out of pocket costs and a goodwill gesture of £250 by quoting relevant laws.

Rip Off Britain Complaining

Robert’s mother had been charged a £30 fee after the booking process on a website that searches for flights then charges an administration fee on top, which she was not told about. The company’s hidden terms and conditions said that a charge could be made but did not provide the amount! Writing to the CEO and quoting relevant EU laws meant he got his money back.

So what are your rights?

Man standing on rock looking out to water your rights when booking a holidays or flights

Your rights booking through a UK or EU-based website

  • ATOL (Air Travel Organisers’ Licence) is a government-run financial protection scheme operated by the Civil Aviation Authority (CAA). All monies you pay for package holidays involving flights and holidays including a flight plus accommodation and/or car hire, must be protected under an ATOL licence
  • ABTA(Association of British Travel Agents) follow a code of conduct, so if they break that you can report them to ABTA.
  • EU Directive 2005/29/EC (for the UK Consumer Protection from Unfair Trading Regulations 2008) when a shopper makes a purchasing decision s/he would have made had s/he been given accurate information or not put under unfair pressure to do so.
  • Section 75A of the Consumer Credit Act 1974, you have a right to be refunded if you make a claim within 6 years (5 in Scotland) for purchases over £100 and less than £30,000. You are covered if you pay as little as 1p but the item costs more than £100. But remember you may be charged a percentage of the cost for a transaction fee, but you can try to pay a small amount on the card and the whole cost will be covered.
  • Purchases bought on debit cards may be covered by this voluntary scheme, the rules set by card issuers such as Mastercard and Visa, check if your bank is covered.

Your rights for holidays booked through UK tour operators

  • Package Travel, Package Holidays and Package Tour Regulations 1992 .The organiser (tour operator) is liable for the failures of hoteliers, suppliers and services within the contract. If the holiday is cancelled, the consumer is entitled to a substitute package of equivalent or superior quality (if the other party to the contract is able to offer such a substitute) or to take a substitute package of lower quality and recover the difference in the price or to have a full refund.
  • From 01 July 2018 the new Package Travel Directive comes into force. This widens the meaning of the word “package” so that more companies will have to abide by the regulations. So anyone that puts together a package for a customer will be responsible for all the elements. Think Expedia etc. the Package Travel and Linked Travel Arrangements 2018 
  • The organiser must not provide mis-leading information and provide details about changes as soon as possible. The consumer is entitled to redress for a variety of things dependent on what regulation has been broken and when.

Your rights for holidays taken in the UK

The Consumer Rights Act 2015 entitles you to services that are carried out with reasonable skill and care and with information given verbally or in writing to the consumer, which is binding where the consumer relies on it.

Dewdney says you should be careful when you book but that you can nearly always get redress, so long as you know your legal rights. “Armed with your rights you can feel more confident that you won’t lose money either in the booking process or if anything goes wrong once on holiday.”

sun setting over water consumer rights, ways to shop around, discounts, alternatives, thinking beyond and searchingShould you have a problem with your holidays see: All you need to know about booking/complaining about holidays/flights

 

 

For more tips, information, advice, your consumer rights and template letters GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!